Summary

Front Desk Coordinator at the Brendan Strafford Centre responsible for Client satisfaction, providing a welcoming and courteous experience with every interaction. Previously worked for Staples Canada dutifully accountable for customer experience, assisting personal and B2B clients with TOTAL solutions via INSPIRED SELLING. During the height of our Pandemic, worked with Real Canadian Superstores on the frontline promoting Physical Distancing guidelines, and deliver customer satisfaction via Head Office Training from SDImktg.

Professional Skills

Certifications with Management Leadership, Building A Team Environment, and Supervisory Skills.

Knowledgeable typing and computer proficiency

Thrive in customer focused settings

Presentable and conversable with clients

Ability to manage difficult situations.

Going above and beyond for customer satisfaction.

Education

Southern Alberta Institute of Technology

September 2018 – Dec 2019

Working independently and in cohorts for group projects.

Developing cross-sectional understanding of organizational fundamentals from Management, Marketing, Business Law, Macroeconomics, and Introduction to Finance curriculum.

Responsible for personal and team objectives, setting phone reminders, Zoom, and WhatsApp calls to stay on task & avoid social loafing and personal limitations.

Presenting case studies, and final projects to our classes, implementing feedback provided to improve and develop a business mindset.

Courses

Personal Finance

Business Law

Macroeconomics

Business Productivity and Tools

Work Experience

Real Canadian Superstore via SDImktg

April 2020 – August 2020

[Multiple locations]

Greet, and direct customers to create exceptional customer experiences

Sanitise and organised shopping carts, baskets for customer use

Coordinate with the in-store team and my colleagues to facilitate smooth, effective communication

Arrive ahead of time for morning duties to communicate issues or additional tasks to Store Manager

Assist customers with product information utilising endcap store directory

Northgate Staples

565 36th Street NE, #121

Technology Sales Area Representative

Deliver 6/5 Customer Service experiences by INSPIRED SELLING.

Train with my Supervisors to learn device setups, walkthrough the Sales cycle to understand and be prepared with suggestions to deliver value with cross-selling and deliver unsought products and services.

Use proprietary ETS system to communicate with clients, and customers with updates on their trusted devices, add notes for my Team and Management.

Establish Store norms by cleaning and organising store during off-peak hours. Trained for front-facing products encouraging greater sales, and less chance for client walkouts.

Watch EPK’s to develop personally and to grow within the company using SMART goals to go above and beyond my clients needs.

Volunteering

The Brendan Strafford Centre

Front Desk Coordinator

Since March 31st, 2022

Welcome Residents at the Front Desk.

Direct phone enquiries to appropriate departments and persons in charge.

Answer to my Supervisor and carry out tasks to assist busy employees.

Direct Residents to their units for security.

Work with Mums for MOMS for Mother’s Day.

References

Available by request

Contact this candidate