Customer Service Data Entry
Resume:
Francisco Gaona
Production Lead - Plantronics
Skills
Santa Cruz, CA
Objective
Experience
I am a highly-motivated individual with a great deal of experience in data entry and dispatching. I am passionate about helping companies elevate their productivity, and I am willing to go the extra mile to fulfill customers' needs. I am now seeking work in customer service and/or dispatching. ********@*****.***
Dispatcher Lead - Comcast 6 years
Resolved issues and coordinated employees in the field Took phone calls and payments
Trained new hires as dispatchers to follow methods and procedures Generated new work orders, assigned orders to the correct departments, and closed out work orders
Bilingual - Spanish/English
Team Player
Excellent Leadership
Versatile
Quick Learner
Able to multitask
5.5 years
Led and supervised an efficient team
Coordinated employees' tasks and schedules
Received work orders, obtained parts for the orders, and assigned orders to employees
Trained employees to build new product
Dispatcher/Customer Service - Crystal Springs Water 1.5 years Delivered exceptional customer service and dispatching Resolved customers' concerns and questions with a helpful attitude Coordinated product deliveries to meet customer needs Took collections calls for payments
Succeeded in working independently and in taking initiative
*References upon request.
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