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Customer Service Case Manager

Winston-Salem, NC
September 02, 2023

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Lisa Jacobs

Walnut Cove, NC



Motivated, conscientious, and outgoing professional seeking a position in office administration or customer service where I can represent a business in a positive manner while helping to meet and exceed the company’s goals for success


General computer skills including Microsoft Word

Knowledgeable in medical terminology and procedures

Provides excellent customer service addressing everyone in a courteous and friendly manner

Works well with a diverse community recognizing and respecting cultural differences

Attentive to detail ensuring quality performance while adhering to schedules and deadlines

Able to work in a fast-paced environment while maintaining poise and professionalism

Organizes duties for maximum efficiency while remaining flexible as job needs change


Food Lion 08/2021 – Present

Customer service team leader/Office Associate

Manage front end office duties including cash balancing

Manage all front in employees performance

Customer service relations

Old Vineyard Behavioral Health Winston-Salem, NC 02/2020 – 07/2020


Provided individual and group counseling for behavior modification

Planned behavior and disease management

Administered and managed medication

Alamance Regional Medical Center Burlington, NC 12/2015 – 12/2019

Nurse Case Manager

Floated to various departments including med-surg, cardiology, oncology with primary focus in orthopedics

Facilitated discharge planning with patients and families

Worked with insurance companies to obtain approvals for in- and out-patient care and supplies

Blue Cross Blue Shield Winston-Salem, NC 12/2014 – 07/2015

Episodic Case Manager

Provided telephonic case and disease management services

Negotiated coverage of care with member’s contract, seeking approvals

Kate B. Reynolds Hospice Home Winston-Salem, NC 05/2013 – 12/2014

End-of-Life Nurse

Worked for approximately six years, left, and returned to facility

Provided palliative care to patients

Worked with physicians to transfer patients to facility or engage home hospice care

Performed administrative duties including staff education

Educated families and patients on services and end-of-life care


Chamberlain College of Nursing Chicago, IL

Bachelor of Science - Nursing

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