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Customer service/management

Monroe, LA, 71201
September 28, 2023

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Jessica Redmond

Customer service and Management

West Monroe, LA 71291


Customer service. serving, training, running a staff to Manager as well as Asst manager.

Shipping and receiving. Maintaining the running of that dept, keeping customers happy and coming back

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

General Manager

Monroe, LA

February 2021 to April 2023

Running a store here in Monroe la, My job consist of, maintaining and keeping a full staff, deposits, scheduling, property management, customer service, on call 24/7. • Good knowledge of different business functions

Strong leadership qualities.

Excellent communication skills.

Highly organized.

Strong work ethic.

Good interpersonal skills.

Meticulous attention to detail.

Computer literate

Asst manager

Creamery - Monroe, LA

August 2016 to February 2020

Opening, closing




Make sure both front and back of the house are running smooth! Keep our guests satisfied and coming back!


Menu, etc

Shipping and Receiving

Armstrongs - West Monroe, LA

January 2010 to June 2015

Maintaining a clean and stocked work room, handled thousands of orders coming in and out of our dept. Handled customer complaints, made sure it was fixed to their liking and keep going. Ran multiple phone lines, and answered emails


High school or equivalent


• Assistant Manager Experience

• Office Management

• Property Management

• Administrative Experience

• Restaurant Experience

• Bartending

• Management

• Cash Handling

• Merchandising


• Customer service (10+ years)

• Sales

• Financial Report Writing

• Accounting

• Shipping & Receiving

• Store Management Experience

• Accounts Receivable

• Multi-line Phone Systems

• Human Resources

• Negotiation

• Order entry

• Windows

• Communication skills

• Talent management

• Store management

• Employee Orientation

Certifications and Licenses

Bartender License

Additional Information

I start online classes this semester(August) in business management, human resources management/ payroll, and business administration!

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