Jeffrey Stabile

Salisbury, MD *****

adyyru@r.postjobfree.com

+1-410-***-****

Willing to relocate: Anywhere

Work Experience

Hardware Tools Associate

The Home Depot - Salisbury, MD

August 2022 to Present

Top In Hardware Tool Sales. Meet and exceed daily weekly goals. Was an ASE Master Tech. I know tools and hardware. Previous worked at Lowe’s. Home Depot is only part time. I need full time. Lowe’s Appliance sales with 78% sold appliance warranty to sold product. 410-***-**** Jeffrey

Customer Service Representative

TelVista - Salisbury, MD

June 2021 to Present

help move 3 g Verizon clients to 4 g systems

CCT Tech Support

Teleperformance/ General Motors - Salisbury, MD

December 2020 to Present

I provided technical support for General Motors Cadillac division and general technical services for other General Motors divisions. Remote work from home answered calls and technical problem solved for the member

Tech 2 Global Support Verizon

Global Tech Solutions - Salisbury, MD

August 2020 to November 2020

Work from home Tech II Customer Service Global Support. Work fro Home Answering Calls at the top level Tech Support group. Overall satisfaction average 90% my auto background made me a an extremely great customer agent I'm perfect on the phone with a strong analytical skills I can get to the bottom of the problem quick get them fixed in on their way. My main reason for looking years long hours and very low pay based on my skill level as a retired general manager for the car business I like what you were offering car you will not be sorry you need to call me ASAP 410-***-**** Assistant Sales Manager

F & I Management/Sales Management - Wexford, PA

September 2008 to February 2010

I have, for the last 12 months broken the ceiling on the F&I department's sales gross profits, while maintaining a 98% customer satisfaction rating. I assist the Sales manager by desking and closing deals. I am an expert in compliance. This store is a

JM&A Store, so I use their software for compliance and menus. Sales Manager

John Sisson Motors - Washington, PA

April 2003 to September 2008

I was in charge of the Nissan new car showrooms day-to-day operations. I stepped up Internet operations, by redesigning the web site, which led to more leads, more appointments, and increased closing ratios to 12%. I changed phone up responses to an easy to follow script to gain more appointments. I changed the sales process in a way that was more appealing to our clients desire to not be in our showroom too long, or haggle too much while maintaining a front end gross profit average of $1600 per new car retailed. I also assisted the Business Development Manager with their prospecting efforts, which increased appointment show ratio to 60%. I managed a daily dose of processes and sales training to keep the sales staff fresh, as well as enthusiastic. I used AutoBase as my CRM solution. Automobile Technician

Bill Gray Automotive - Pittsburgh, PA

October 1976 to December 2001

Was An ASE Certified Master Tech. until Jan 2001

Cobalt Group CEO

Reynolds & Reynolds - Seattle, WA

January 1999 to December 1999

to 1999 dealer management software. I was the guest Speaker for E-commerce at an annual Dealer Advisory

Meeting in Seattle, WA. I mentored for outside dealerships in the use of Cobalt & related products. I participated in Cobalt infomercials through General Motors. I served on the Pennsylvania Dealer Advisory Board with focus on improving service. I was voted by NADA and USA Today as recipient of the 2002 Innovative Website of the Year award (ranked top 10 in the northeast region). I assisted in elevating web-based Internet leads from 70 to 200/month for a sales increase of 23% by creating a more functional web site. I was successful in closing 27% of leads derived from the company Website. I was featured in a Cobalt press release for sales and testing of product, Sales Accelerator software CEO (John Holt)

Cobalt Group

January 1999 to December 1999

for creating new E-Commerce Business Solutions.

Sales Manager

F & I Management - Pittsburgh, PA

October 1987 to April 1994

then December 1998 to March 2003

I processed credit applications, financial arrangements and temporary state registrations for all sales transactions. I was a leader in selling extended warranties, service agreements, and credit/life/ disability insurance and after-sale items. Maintained an $800 per car average in back end monies. Negotiate sales with clients and sales staff. I was recognized for doubling sales efforts within a 9-month period. Provide ongoing sales training classes on selling techniques. Director, Internet Sales & Operations

I maintained and created dynamic new marketing concepts for 3 company websites: bill gray.com, bibliography.com, bibliographical.com. Managed and trained 9 Internet sales representatives. I performed as key computer troubleshooter/mentor (for 48 PCs users) in the debugging software and hardware malfunctions. I generated monthly results report reflecting detailed statistics on Internet leads

(leads, cars sold, homepage viewings, leads vs. closing ratios, etc.) I attended quarterly training sessions to keep current on prevailing Website design trends. I performed as liaison between Cobalt and other automotive retailers regarding product enhancements. Training & Development/Marketing

Education

Bachelor's degree in Business/ Marketing

Salisbury, MD

May 2021 to Present

Skills

• Software testing

• Google Analytics

• SAP

• Project management

• E-commerce

• Customer support

• Windows

• Research

• Technical support

• Marketing

• Automotive repair

• Adobe Acrobat

• WordPress

• Natural language processing

• Digital marketing

• Mac OS

• Google Search Console

• Vehicle maintenance

• Salesforce

• Classroom experience

• Debugging

• Keyword research

• Suspension

• Google Docs

• Customer service

• Content creation

• Maintenance

• Active Directory

• Mechanical knowledge

• 5G

• Web design

• Content marketing

• Data collection

• LAN

• Copywriting

• Presentation skills

• SEO

• Content management systems

• Software troubleshooting

• Help desk

• Computer Networking

• SEM

• Operating Systems

• Process improvement

• Automotive diagnostics

• Typing

• SQL

• Conflict management

• Internet of things

• Live chat

• Public relations

• Journalism

• Auto estimating

• Operations management

• Customer relationship management

• B2B sales

• 4G/LTE

• Enterprise architecture

• Financial services

• Teaching

• Supervising experience

• HTML5

• Adobe Creative Suite

• Web accessibility

• Analytics

• JavaScript

• WCAG

• Schematics

• Contracts

Certifications and Licenses

ASE Certification

ASE Master Automotive Technician Certification

Assessments

Sales skills — Proficient

May 2021

Influencing and negotiating with customers

Full results: Proficient

Verbal communication — Proficient

October 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Call center customer service — Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Written communication — Proficient

September 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Attention to detail — Proficient

May 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

May 2021

Identifying and resolving common customer issues

Full results: Proficient

Work motivation — Proficient

September 2021

Level of motivation and discipline applied toward work Full results: Proficient

Spreadsheets with Microsoft Excel — Completed

May 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Work style: Reliability — Completed

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Completed

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Analyzing data — Proficient

May 2021

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Inside sales — Proficient

May 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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