Support Specialist Customer Service

Amanda Jacobs

**** ***** **** *******, ******** *4068- 816-***-****- **********@*****.***

Objective

To obtain a full time/part-time position in a positive environment where I can utilize my skills in new ways to accomplish goals for the team

Education

Liberty High School 2009

High School Diploma

Work Experience

YRC Freight/Yellow Freight Kansas City, Missouri August 2022- July 2023

Customer Care Specialist/Receptionist

54th Street Grill and Bar Kansas City, Missouri May 2020- August 2022

Server/Express Member (TOGO Runner)/Floor Supervisor

Nicky’s Pizza Kansas City, Missouri May 2019- April 2020

Server/Bartender/Shift leader

Texas Roadhouse Liberty, Missouri April 2014- April 2019

Server/Trainer/Assistant Service Manager

Margaritas Liberty, Missouri June 2011- April 2014

Server/Bartender

Sheridan’s Frozen Custard Liberty, Missouri March 2008- July 2011

Cashier/Food Prep/Manager

Qualifications

Customer Service/Reception

Handled customer inquiries and complaints over the phone and through email and occasionally in person

Provided information about products and services

Maintained and updated customer information as necessary

Calmly attempted to resolve and de-escalate any issues and would escalate calls to supervisor when necessary and appropriate

Developed and maintained a knowledge base of the evolving products and services company provided

Responded to request for assistance and/or possible processing of credit card authorization

Answer and direct incoming calls to appropriate person in the office

Reached out to certain parties to retrieve necessary documents needed for shipments and would scan them into database and make appropriate notes on shipment

Management/Leadership

Guided and directed resolution of service issues

Developed and trained co-workers to realize and reach potential

Dail operations including ensuring compatibility between the kitchen and service, assigning duties to employees, and opening and closing the store

Responsible for counting drawers before and after every shift and making sure all credit card transactions were processed

Maintained positive work environment

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