Lydanet Smith
Lexington Park, MD *****
adxk68@r.postjobfree.com
Objective:
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Work Experience:
Front Desk Receptionist
Medstar Shah Medical Group, MD
Supervisor: Mrs. Rashida Blake
Phone: 301-***-****
July 2021 to May 2023
Performed Customer Service and daily medical office maintenance duties. Office duties:
Perform Check-In and Check-Out of patients using the NextGen medical computer system.
Obtain patient identification and insurance plan information and copays.
Office multiline telephone system reception management.
Maintain patient electronic records by verifying insurance information and coordinating with relevant organizations for payment, authorization, and insurance eligibility.
Perform the patient referral process. Make electronic referrals for Tricare, United Healthcare, and Medicaid Insurance.
Interoffice communication management. Faxing and emailing patient information and referrals.
Intraoffice communication management. Keeps doctors, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays.
Adhere to security protocol to protect patients’ Personally Identifiable Information, rights, and familiarity with HIPPA.
Patient Services:
Provide a welcoming atmosphere by greeting and welcoming patients to the office.
Expedites patient Check-In process by assisting with the completion of required medical forms.
Maintain patient records.
Inform patients of updates to services and requirements
Schedule specialty and follow-up appointments including Internal Medicine, Family Practice, Urgent Care, and Lab. Scheduling appointments for orders like X-Ray, Ultrasound, and STAT orders. scheduling appointments for specialists as necessary.
Provide customer service by comforting patients and assisting with any requests or questions they may have.
Provide Spanish / English translation for Doctor and Patient communication. Business Proprietor / Family Home Childcare Provider Self-Employed
January 2018 to January 2020
Completed the required Training and Certifications of the State of Maryland to create and open a personal childcare business in my establishment of residence. Duties Included:
Enroll and complete Maryland state-required training and certifications for a home childcare provider.
Creation of personal company and business documents, including Client Contracts, Daily Schedule, Learning Curriculum, Menu, and Daily Report.
Supervise and monitor the safety of children attending Childcare.
Meal/Snack preparation and service.
Infant/toddler care
Perform learning activities.
Substitute Teacher
Creative Beginnings
Supervisor: Mrs. Barbara
Phone: 301-***-****
August 2012 to February 2013
Assisted in everyday childcare duties.
Newborn and Infant care.
Learning and playing activities.
Kindergarten Teacher Assistant
Colegio Sonifel
August 2004 to December 2006
Assisted with daily classroom duties.
Daily classroom setup and closing.
Maintain a clean learning atmosphere.
Prepare lesson materials.
Create and set up bulletin board displays, exhibit equipment, and demonstrations.
Assist in managing classroom behavior and rule enforcement.
Supervise children at lunch, recess, classroom, cafeteria, dismissal, and field trips.
Organize activities that developed children’s physical, emotional, and social growth.
Enforce school policies and attend staff meetings and training. Receptionist
Dr. Rivera (Podiatry Clinic)
May 2002 to June 2003
Perform daily office receptionist duties.
Answer incoming phone calls.
Schedule patient appointments.
Perform Check-In and Check-Out Processes.
Medical record coordinator.
Receiving Copays.
Medical Billing
BCBS/ Hospital San Pablo del Este
Avenida General Valero Fajardo, PR.
March 1999 to July 2001
Medical billing / Blue Cross Blue Shield.
Prepare and submit data and medical claims to insurance companies.
Ensure The patient's medical information is accurate and up to date.
Prepare bills and invoices to help patients develop patient payment plans.
Call insurance for authorization.
Data entry.
Follow up with the insurance account payable.
Electronic billing.
Education:
3 years in Early childhood education
Interamerican University Fajardo, PR
Working with Interamerican University and the University of Maryland Global Campus to finish my degree.
Skills:
• Leadership
• Microsoft Excel / Word / PowerPoint
• Fluent in oral and written English and Spanish
• Medical record specialist
• Office skills
• Computer skills
• Childcare
• Teaching
• Babysitting
• Medical Billing
• Public Relations
• Early Childhood Education
• Medical Terminology
• HIPAA
• Multi-line Phone Systems
• Medical Records
• Hospital Experience
• Insurance verification
• Medical office experience & Certification
• CPR and First Aid