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Forklift Operator Customer Service

Stockton, CA
June 06, 2023

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Sebastian Oviedo

925-***-**** •


San Joaquin Delta College Stockton, CA

Business Administration May 2023 – Present


RB Marketing Pleasanton, CA

Development Executive January 2022- Present

• Train & develop candidates from entry-level positions to ensure high performance within the company and incorporate strategic planning to see progression within everyone’s development

• Recruiting, interviewing potential candidates & selecting quality candidates to meet or exceed standards of the company and create a lively experience for each candidate that is brought on board

• Execute meetings to keep individuals on track with their progression & growth within the company, while also helping others develop a business acumen and maintain a problem-solving attitude

• Develop strong and long-lasting client relationships

• Resolve issues & handle complaints quickly & effectively independently while supervising the account executives

& sales team to ensure that deadlines are met

• Generate $3,000 to $10,000 a week in revenue to meet clients’ standards, while helping others understand and exceed their own standards

Amazon Tracy, CA

Forklift operator May 2021- December 2021

• Demonstrated a strong understanding of health and safety regulations by conducting equipment checks and basic maintenance, ensuring that all equipment was in good working order and that loads were properly secured, resulting in zero safety incidents or equipment failures

• Proficiently operated and controlled equipment, including forklifts and pallet jacks, to safely and efficiently move materials throughout the site

• Consistently completed physical tasks quickly and accurately, incorporating excellent awareness and attention to detail to ensure the safety of people and materials

• Proactively loaded and unloaded materials from a variety of vehicles, including flatbed trucks, semi-trailers, and shipping containers, while maintaining a high degree of accuracy and efficiency

• Effectively moved pallet-packed materials around the site, utilizing exceptional spatial awareness and careful handling to prevent damage or loss

McDonald’s Manteca, CA

Shift Manager January 2019-May 2021

• Provided strong leadership to crew members and other managers, ensuring excellent quality, service, and cleanliness for customers

• Delivered exemplary customer service by consistently monitoring and evaluating the guest experience and taking corrective action as needed

• Created and executed shift plans, ensuring all team members were aware of their responsibilities and held accountable to McDonald's standards

• Monitored safety, security, and profitability throughout each shift, proactively identifying and addressing potential issues to minimize risk and maximize profit

• Collaborated effectively with the next shift manager to ensure a smooth transition and set them up for success, resulting in consistently successful shifts

• Successfully met or exceeded all performance targets for the shift, including sales, service times, food safety, and guest satisfaction

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