Jill Linhart

**** ******** ***** **** *****, Texas 76123 817-***-**** adxi6i@r.postjobfree.com

Objective

Intelligent, organized, and motivated individual seeking a management position in order to utilize my Bachelors of Business Management degree and to provide leadership and maintain highs standards within the company. I am seeking employment which enables me to use my experience in both marketing and business to find creative solutions in increasing revenue generation. I have the proven ability to promote productivity and provide customer satisfaction and motivate employees by utilizing my leadership skills and my operational management experience.

Education

BACHELORS BUSINESS MANAGEMENT GRADUATED JUNE 2013 UNIVERSITY OF PHOENIX

·Major: Business Management

HIGH SCHOOL DIPLOMA GRADUATED 1995 BRADSHAW MOUNTAIN HIGH

Skills & Abilities

BUSINESS MANAGEMENT

·Executive Typing 50 WPM, Accurate filing techniques, 10 key touch, Microsoft Office

·Precise Excel Spreadsheets Creation, Secure and Confidential Email Communications

·Business Marketing Automation and presentation, Data Visualization, Power point presentation

·Expertise in multi switchboard with excellent phone etiquette

·Excellent customer service skills implemented while accommodating customer requests and fulfilling all customer needs while providing and maintaining a positive and outgoing attitude

·Ensure inventory control needs are consistently met by improving and developing inventory management process and procedures, maintain daily and weekly inventory and prepare accurate financial deposits

·Conflict management resolution skills, Activate delegation, Excellent active listening, Negotiating skills, Implement team collaboration and strategies, Continued cooperation, Coordination of scheduling

Experience

OPERATIONS AND ADMINISTRATIVE MANAGER IMPERIAL SECURITY JULY 2018 - PRESENT

·Managed Operations of 150 + Security Guards

·Manager of Dispatch Operations

·Manager of Scheduling Operations

·Implement WIN Team Software, Excel spreadsheets, Microsoft Word, Adobe

·Manage high profile clients due to my project management skills, attention to detail, multitasking ability and crisis management skills

·Screen, review resumes, and conduct interviews of applicants

·Maintained and continually updated scheduling of security guard shifts

·Trained and Supervised Security Guards and Operational Staff

· Consistently developed process improvements; resulting in increased efficiency and productivity levels

·Implemented a strategic planning process which enabled the company to identify long-term goals and set objectives to achieve them

·Provide budget management/tracking training, guidance and support to relevant managerial staff

·Special assignments as delegated by General Manager

·Developed and executed plans to accomplish development, regular updating, and monitoring of the operations schedule and budget and the monthly reforecast process

·Assist in the development of internal procedures for the processing and management of planning and strategies

·Assists department management in developing, monitoring, and reporting on departmental level initiatives, goals, and objectives

·Secure customers assets and fully train guards to secure customers assets

ASSISTANT GENERAL MANAGER TACO BUENO JUNE 2015 – JULY 2018

·Assistant General Manager of Operations

·Prepare, track and analyze profit and loss statements

·Excellent customer service and excellent telephone skills

·Daily cash deposits, accounts payable and receivable

·Inventory of all products in stores, submit accurate orders to replenish supplies

·Manage operations and create scheduling of 12 or more staff per shift while conducting training and delegating tasks

·Prepare and review reports and submit to corporate office

·Complete Data entry including invoices for vendors and truck orders

·Advanced Computer skills

· Conducted market research

CUSTOMER SERVICE REPRESENTATIVE DILLARDS JULY 2013- JUNE 2015

·Prepare and review reports and submit to corporate office

·Multi switchboard experience with placing calls to over 64 extensions

·Cash handling, cash reconciliations, accepting payments or making change for associates

·Mail packages to customers that order online

·Enter shipping logistics information into computer allowing customers a possible refund in tax rate known as RAZZ

ASSISTANT BUSINESS MANAGER ARBYS NOVEMBER 2004 – MAY 2009

·Assistant Business Manager of Operations

·Prepare and review reports and submit to corporate office

·Customer Service including preparing and prepping food, taking orders, providing guests with items they ordered

·Daily cash deposits and change orders for store

·Inventory of all product in store as well as placing orders for supplies to replenish inventories

·Manage about 10-12 employees per shift delegating tasks

CERTIFIED BUSINESS MANAGEMENT TRAINER COCOS BAKERY MARCH 1999- SEPTEMBER 2004

·Trained servers of all company procedures and policies

·Take customer orders and serve to the guests

·Seat guests, take payments for services rendered, clear dishes, seat guests

·Inventory when managers were on vacation. Also had title PIC (Person in Charge)

·Began learning how to cook in kitchen

·Cleaning duties to maintain restaurant during operational hours

·Worked closely with the recruiting department by creating them a checklist that assisted them with making decisions if an server was a fit for the company

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