Service Representative Customer

ONETTA EADEN-NUAHUI

**** ***** ***** ***** 940-***-****

Corinth, Texas 76208 *******@*******.***

Accomplished Sales and customer Service professional with over 10 years of demonstrated expertise. Proven technical support abilities that decrease costs, increase performance, and positively affect the bottom line. Results-oriented as well as eager to bring strong administrative skills to a growing company in need of top-level support. Excellent organization, communication and relationship building skills.

Skills:

Strong communication and interpersonal skills

Relationship building and management

Customer service and supportf

Problem solving and conflict resolution

T000.

0ime management and organization

Proficient in CRM software

EDUCATION

ITT-Technical Institute Richardson, TX

Associate degree in computer electronic engineering technology

PROFESSIONAL EXPERIENCE

Frontier Irving, TX

Sales Support Analyst Sept. 2008 – Dec. 2022

Develop and maintain strong relationships with clients, serving as their primary point of contact for support and issue resolution

Monitor and track client usage of products and services, proactively identifying opportunities to improve the client experience and increase retention

Collaborate with cross-functional teams to ensure successful implementation and adoption of new products and services

Provide ongoing training and support to clients, answering questions and addressing concerns

Monitor and report on client satisfaction metrics, adjusting strategies as needed to ensure high levels of satisfaction and retention

AT&T - Farmers Branch, TX

Customer Service Representative Aug. 2006 – Sept. 2008

Provided excellent customer service and support to clients, answering questions, and resolving issues in a timely and professional manner

Assisted with order processing and fulfillment, ensuring accuracy and timely delivery

Proactively identified and addressed potential issues or concerns, working with cross-functional teams to find solutions

Monitored and reported on customer satisfaction metrics, identifying opportunities for improvement

Verizon - Irving, TX

Retention Specialist Oct. 2005 – Aug. 2006

Developed and executed retention strategies resulting in a 25% increase in customer retention.

Conducted customer satisfaction surveys and provided insights and recommendations to management to improve customer experience.

Identified and resolved customer issues, complaints, and inquiries in a timely and efficient manner.

Collaborated with cross-functional teams to ensure seamless customer experience.

Provided coaching and training to new retention team members.

Maintained accurate records of customer interactions and outcomes in CRM system.

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