Data Entry Customer Service
Resume:
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Pamela Ann Jones
Objective
To obtain employment with a progressive organization.
Experience
****-**** ******* ** **** Houston, TX
Program Director/Case Manager
Auditing of foster children files
Attending community events for recruitment of foster parents
Ensuring medical and dental needs are met for the foster children in the agency in a timely manner
Progress note reviewing for accuracy
Implementing treatment plans and reviewing for accuracy
Employee evaluations
Supervise staff of 6
Communication with CPS in regards to child needs
Delegating of work flow to ensure files are in compliance
Staff monthly meetings
Trainings
Maintain employee files
To assess the safety and well-being of children and youth, act as a resource to the foster child/youth and his/her foster family, monitor service delivery, and support the achievement of treatment and permanency goals for children/youth served
Maintained confidentiality of all client and family information
Ensured compliance with all local, state, and federal laws including company policies and procedures
Developed and updated treatments plans for all children/youth on caseload
Collected monthly foster parent documentation
Completed and documented home visits and phone contacts with foster parents and DFPS workers monthly
Ensured services were provided according to each child/youth’s treatment plan
Planned, implemented, and reviewed behavioral health interventions in conjunction with CPMS and LCPAA
Completed PMET reports quarterly
Performed any and all other duties as requested by management staff
2012-2016
Good Hearts Youth and Family Services
Houston, TX
Case Manager
To assess the safety and well-being of children and youth, act as a resource to the foster child/youth and his/her foster family, monitor service delivery, and support the achievement of treatment and permanency goals for children/youth served
Maintained confidentiality of all client and family information
Ensured compliance with all local, state, and federal laws including company policies and procedures
Developed and updated treatments plans for all children/youth on caseload
Collected monthly foster parent documentation
Completed and documented home visits and phone contacts with foster parents and DFPS workers monthly
Ensured services were provided according to each child/youth’s treatment plan
Planned, implemented, and reviewed behavioral health interventions in conjunction with CPMS and LCPAA
Completed PMET reports quarterly
Performed any and all other duties as requested by management staff
Placement Coordinator
To assess the safety and well-being of children and youth at the time of initial placement, act as a resource to the foster child/youth and his/her foster family, monitor service delivery
Reviewed, accepted/declined placements for the agency
Attended placement at the foster home and assisted in the initial contact with the new placement and acted as liaison with DFPS and the agency as placement was completed.
Documented placement and collected documentation regarding the child/youth.
Submitted all collected documentation to the agency for data entry
Completed the Preliminary Service Plans for all placements
Completed all Admission Assessments for all placements
2011-2012
Lutheran Social Services
Houston, TX
Case Aid/RTC
Provided transportation for residents to medical and dental appointments
Audited resident charts for accuracy and completeness
Assisted case managers in processing admissions
Supervised visits with residents and family members
Utilized positive child management techniques including verbal redirection, de-escalation and containment techniques
Portrayed a positive role model for youth participants reinforced positive behavior by providing healthy, positive incentives for residents
Maintained proper boundaries with residents at all times
Attended and participated in group supervision meetings and staff in-service trainings
Performed clerical duties as assigned which at times included shopping for personal items for admitted youth
2006-2010
William Smith Sr. Tri-County Child Development Center
Houston, TX
Teacher
Instructed children in a classroom setting
Created individualized lesson plans
Conducted home visits
Conducted parent/teacher conferences
2001-2005
Houston Community College
Houston, TX
Counselor Aide
Responsible for general clerical duties to assist the student counselor
Maintained student files with confidentiality
Assisted students while the counselor was out of office
2001-2005
Houston Community College
Houston, TX
Financial Aid Specialist
Assisted students in the task of applying for financial aid
Processed student aid reports
Awarded financial aid and work-study to qualifying students
Maintained student files with confidentiality
Performed general clerical duties
1997-2001
The Home Depot
Houston, TX
Customer Service Manager
Supervised full-time and part-time cashiers
Maintained employee work schedules
Interviewed prospective new hires for cashier positions
Conducted training classes
Performed cashier duties
1994-1997
Baylor Teen Health Clinic
Houston, TX
Clerk
Responsible for determining medical eligibility
Responsible for scheduling and intake of clients
Performed visual acuity testing
Maintained files, input data entry, clerical duties
Education
2006-2010
University of Phoenix
Houston, TX
Bachelor of Science in Business Management (Graduate)
2009
Wharton County Junior College
Richmond, TX
Child Development Associates (Graduate)
2001-2006
Houston Community College
Houston, TX
Studied Elementary Education
1991-1992
Texas Southern University
Houston, TX
Studied Elementary Education
References
References are available on request.
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