Customer Service Manager, tire and lube, retail, service advisor
Resume:
Steven Stafford
QUALIFIED AND READY
Altoona, WI 54720
******@*****.***
ASE MEMBER ID ASE-5614-1299, PARTS SPECIALIST
Authorized to work in the US for any employer
Work Experience
Auto Parts Specialist
AUTO VALUE PARTS STORE - Lake Hallie, WI
July 2019 to Present
SELL AUTO PARTS TO COMMERCIAL AUTO REPAIR CENTERS AND AUTO DEALERSHIPS IN THE AREA. GET TO KNOW NEW AND OLD CUSTOMERS AND HELP THEM FIND PARTS AT A GOOD PRICE AND SOMETIMES HARD TO LOCATE, HOWEVER WE DO NOT GIVE UP. WE WILL FIND IT WHEREVER IT IS AND GET IT TO THEM FOR THE REPAIRS THAT WILL GET THEIR CUSTOMERS GOING ONCE AGAIN. THEN ALL IS GOOD UNTIL THE NEXT CALL. THEN DO IT ALL OVER AGAIN!
Tire and Lube Technician
walmart #5373 - Chippewa Falls, WI
August 2018 to February 2019
INSTALL AND REPAIR TIRES, OIL CHANGES, HEADLAMPS INSTALLED. FUEL INJECTION SERVICE. WALMART TIRE AND LUBE TECHNICIAN
walmart #1819 - Menomonie, WI
September 2017 to June 2018
RETURNED TO WALMART ASAP TO INSTALL TIRES, LUBE, OIL CHANGES, GIVE CUSTOMER SERVICE OF MY BEST ABILITY. PROGRESS TO SERVICE MANAGER ONE MORE TIME IF THE POSITION IS AVAILABLE EXPRESS SERVICE TECHNICIAN
SEARS AUTO CENTER - Eau Claire, WI
December 2016 to September 2017
REPAIR AND INSTALL TIRES, OIL AND FILTER SERVICE, FUEL INJECTION SERVICE, REPLACING LAMPS, AND INSTALLING BATTERIES AS NEEDED FOLLOWED ALL POLICIES AND PROCEDURES. SEARS AUTO CENTER
SEARS HOLDINGS - Eau Claire, WI
December 2016 to September 2017
TIRE AND LUBE EXPRESS TECHNICIAN
SAMS CLUB - Eau Claire, WI
June 2013 to December 2016
4001 GATEWAY DRIVE
HELP CUSTOMERS SELECT CORRECT TIRES AND BATTERIES FOR THEIR VEHICLES THEN INSTALL THEM ON THE VEHICLES.
Investigated and resolved customer inquiries and complaints in an empathetic manner. AUTO CENTER SERVICE MANGER/TECHNICIAN
WALMART 5373 - Chippewa Falls, WI
December 2004 to June 2013
COMMERCIAL DRIVE
SINCE 2004 OPENED NEW STORE IN CHIPPEWA FALLS, WI. I WORKED BOTH AS TECHNICIAN AND SERVICE MANAGER.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Facilitated inter-departmental communication to effectively provide customer support. Trained staff on operating procedures and company services. Identified individual development needs with appropriate training. Updated customer orders from start to finish in an accurate and timely manner. Managed work flow to exceed quality service goals. EQUIPMENT TECHNICIAN KWIK KAFE COFFEE
VARIETY VENDING
March 2001 to October 2006
REPAIRED AND INSTALLED ALL TYPES OF VENDING EQUIPMENT ALL OVER THE CENTRAL AND PARTS SUPERVISOR NORTHWEST ENTERPRISES
NORTHWEST ENTERPRISES - Eau Claire, WI
June 1999 to February 2001
PARTS MGR
CUSTOMER SERVICE, ORDER, RECEIVE, WORK
TRI MART CORPORATION - Menomonie, WI
December 1991 to June 1999
Menomonie, WI
December 1991 to June 1999
REPAIR, INSTALL, MAINTAIN ALL TYPES OF CONVENIENCE STORE EQUIPMENT, SLUSH PUPPIE FREEZERS, COFFEE EQUIPMENT, SOFT SERVE UNITS, ETC. ALSO MAINTAINED AUTO AIR CONDITIONING TECH AND PARTS COORDINATOR BENEDICT REFRIGERATION EAU
MAINENIANCE AND REPAIR PPROGRAM FOR ALL VEHICLES - Altoona, WI June 1987 to August 1991
AUTOMOTIVE AIR CONDITIONING REPAIRS, PARTS MATERIAL HANDLING, INITIATING WORK ORDERS, QUALITY IS A HIGH CONCERN.
ASSISTANT SERVICE MANAGER, CONSULTANT, SELLING PARTS AND SERVICE BOTHUN CHRYSLER PLYMOUTH DODGE BUICK - Eau Claire, WI January 1983 to August 1987
PROBLEM SOLVING, DIAGNOSIS,
ASSIGNING WORK TO TECHNICIANS, WARRANTY ADMIN, AND ALL ABOVE CUSTOMER SATISFACTION.
LEAD MECHANIC GOODYEAR TIRE CENTER LONDON SQARE
UNDERCARIAGE SHOP - Eau Claire, WI
January 1982 to January 1983
BUMPER TO BUMPER REPAIRS ON ALL MAKES OF VEHICLES. ALIGNMENT, AIR CONDITIONING Service Manager I
JIM CARTER FORD - Eau Claire, WI
January 1981 to January 1982
VARIETY VENDING
January 1981 to January 1982
COMPLETE OPERATIONAL CONTROL OF SERVICE DEPARTMENT. MORAL, JOB SCHEDULING, ALLOWING CUSTOMERS TO PURCHASE NEEDED SERVICES, WARRANTY ADMINISTRATION, EXPENSE CONTROL AND OF COURSE CUSTOMER SATISFACTION. SERVICE MANAGER FAHERTY GMC, MAZDA
CHIPPEWA FALLS
January 1979 to January 1981
OPERATION OF SERVICE DEPARTMENT WITH 2 SHIFTS FROM 8 AM THRU 1 AM. WITH HEAVY MECHANIC/ SERVICE ADVISOR SEARS ROEBUCK LONDON SQUARE MALL UPS
January 1975 to January 1979
LIGHT MEDIUM, AND HEAVY DUTY OVER THE ROAD GMC TRUCKS. MECHANIC/ SERVICE ADVISOR SEARS ROEBUCK LONDON SQUARE MALL VARIETY VENDING
January 1975 to January 1979
INSTALLED PARTS AND SERVICES, TIRES, SHOCKS, EXHAUST, SUSPENSION, ALIGNMENT, AIR CONDITIONING, THEN TO SERVICE ADVISOR TO SELL NEEDED PARTS AND SERVICES AND RUN THE DEPARTMENT IN ABSENCE OF THE SERVICE MANAGER Education
Associate in MARKETING
EAU CLAIRE TECHNICAL COLLEGE - Eau Claire, WI
September 1964 to May 1966
Skills
• Customer service (10+ years)
• etiquette (10+ years)
• Inventory (10+ years)
• Inventory control (10+ years)
• problem solver (10+ years)
• Process improvement (10+ years)
• Receptionist (9 years)
• Retail sales (10+ years)
• telephone (10+ years)
• workflow (10+ years)
• workflow management (10+ years)
• Lube Tech (10+ years)
• Oil Change (10+ years)
• Tire Tech (10+ years)
• Service Tech (10+ years)
• Quick (10+ years)
• Phone Etiquette (10+ years)
• Brake Repair
• Auto Service Management (6 years)
• Vehicle Maintenance (10+ years)
• Alignment (1 year)
• Tire Service (10+ years)
• Suspension DIANOSIS (10+ years)
• Automotive Diagnostics
• Mechanical Knowledge
• Computer Networking
Assessments
Automotive Maintenance — Highly Proficient
February 2019
Measures a candidate's knowledge of general vehicle maintenance inspections to complete minor repairs.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Skilled trainer Effective problem solver
Effective workflow management Process improvement specialist Adherence to high customer service Customer-focused standards Exceptional telephone etiquette
Inventory control
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