Administrative Assistant Customer Service
Resume:
MELINDA
SWEENEY
Administrative Assistant
Summary
Responsible Administrative assistant accomplished in scheduling and documentation management. Service-oriented individual with expertise in preparing and modifying documents and coordinating meetings. Polished communicator successful at collaborating with people of diverse backgrounds and upholding professional office reputation.
EDUCATION
George Wythe High
1999 - 2000
Sothern University A & M
Current
WORK EXPERIENCE
Louisiana Department of Health ( S e l A h e c )
Administrative assistant
July 2020 – June 2023
• Provided secretarial and office management support while building cooperative working relationships.
• Received and routed incoming calls and correspondence to promote timely communication. Obtained scanned records and uploaded to database.
• Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
• Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
State Treasury Administrative assistant
July 2019 - December 2019
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Managed physical and digital files monitored spreadsheets and updated reports to coordinate correspondence.
• Coordinated appointments, meetings and conferences.
• Composed correspondence, reports and meeting notes.
• Monitored office equipment and scheduled repairs.
• Greeted visitors or callers to handle questions or direct to appropriate staff.
• Obtained scanned records and uploaded to database.
• Managed incoming and outgoing mail, filing and meeting coordination.
DOTD Administrative assistant
August 2018 - July 2019
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Managed physical and digital files monitored spreadsheets and updated reports to coordinate project materials.
• Directed customer communication to appropriate
department personnel.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Provided secretarial and office management support while building cooperative working relationships.
• Answered phones to direct callers, schedule appointments and provide general office information.
• Greeted visitors or callers to handle questions or direct to appropriate staff.
• Obtained scanned records and uploaded to database.
• Delivered exceptional customer service through direct communication with clients and team members.
• Managed incoming and outgoing mail, filing and
• prepared payroll documents and maintained databases for offices.
• Oversaw invoicing and billing functions, achieving consistent and accurate payments.
DOTD Printer Operator
May 2013 – August 2018
• Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
• Downloaded files to manipulate using manufacturer applications.
• Prepared machines for printing and operated one- and two- color printing presses, platemakers, hydriodic paper cutters and digital printers and copiers.
• Trained and assisted new printing press operators to provide printing output that satisfied customers.
• Met production schedules and throughput yield targets.
• Collaborated with technicians to dii1gnose equipment breakdowns and address quality issues.
• Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
• Kept records or materials used and time needed for projects.
• Managed project: schedules to guarantee client and in- house creative and design needs were met on time and within budget.
Department of Administration Administrative Coordinator July 2009 – May 2013
• 45% - Operates 3i4 ton cargo van or vehicle to deliver and collect mail from agencies pick-up box. Make primary and one to two secondary distributions of incoming mail by delivering point based on the sortation scheme established for the office. Reports deficiencies or irregularities in the operation' of a vehicle.
• 20% - Operates a computerized electronic weighing scale and Pitney Bowes computerize postage metering machines. Examines various charts in verifying postal rates and other mail ability requirements.
• 15% - Sorts all classes of letter mail, parcels, computer printouts, checks and other materials for delivery to state agencies. Withdraws and coordinates the dispatch of mail from distribution cases. Prepare the mail in sequence for delivery via established route. Responsible for the major pick- up of incoming USPS mail from the designated Post Office.
• 15% - Prepares all outgoing trayed and sacked U.S. postal mail to their facility after dispatch via the postal carri.er. Maintains vehicle records of trips made, mileage, oil, and gas consumption. Also, records maintenance necessary to keep equipment repairs on mileage sheets. Performs timely scheduled pick-ups and deliveries as needed by state agencies. Make minor repairs to equipment and performs user maintenance necessary to keep equipment in clean, good working order. Performs other jobs related tasks in support of primary duties. Cleans work area in all state mail facility.
SKILLS
• Advanced MS Office Suite Knowledge
• Record keeping and Bookkeeping
• Cash Deposit Preparation
• Sensitive Material Handling
• Memo Preparation
• Records Management Systems
• Transporting Files
• Excel Spreadsheets
• Data Entry Documentation
• Check Processing
• Document Retrieval
• Mail Management
• Strong Organizational Skills
• Microsoft Office
Advanced MS Office Suite Knowledge
• Record keeping and Bookkeeping
• Cash Deposit Preparation
• Sensitive Material Handling
• Memo Preparation
• Records Management Systems
• Transporting Files
Contact this candidate