ADEL BOUSSATTACH

Houston, TX ***** 713-***-**** adwyr9@r.postjobfree.com

Summary

Hardworking and motivated Manager with over 25 years of experience and record of success in service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Experience

Manager Jul 2016 to Current

Whataburger Houston, TX

Trained employees on additional job positions to maintain coverage of roles. Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Minimized staff turnover through appropriate selection, orientation and training. Enforced customer service standards and resolved customer problems to uphold quality service.

Owner/Operator Sep 2006 to Jun 2016

Handi Stop 51 Houston, TX

Promoted business on social media platforms to maximize brand identity and generate revenue.

Devised business and marketing plans and prepared monthly financial reports. Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.

Managed sales presentations to promote product and brand benefits. Hosted special events to boost brand awareness and increase community engagement. Manager Jun 2002 to Aug 2006

Whataburger Houston, TX

Trained employees on additional job positions to maintain coverage of roles. Recruited and hired qualified candidates to fill open positions. Assigned tasks to associates to fit skill levels and maximize team performance. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Monitored staff performance and addressed issues.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Manager Feb 1997 to May 2002

La Madeleine French Bakery Houston, TX

Trained employees on additional job positions to maintain coverage of roles. Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions. Education and Training

Associate of Science, International Business Mar 2002 Houston Community College Houston, TX

Some College (No Degree), Business Administration

San Jacinto College District Pasadena, TX

Languages

English:

Professional

Spanish:

Professional

French:

Native/ Bilingual

Arabic:

Native/ Bilingual

Accomplishments

Exceeded sales goals by average of 12% in 2022.

Improved delivery of our products by providing fast efficient and accurate service, realizing overall increase in customer satisfaction and cost efficiency. Promoted from team members to team leader, in less than 12-months. Promoted from Team Leaders to Managers, in less than 12-months. Certifications

Certified in "know your profession" program, at Whataburger - 2020

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