A SHLEY M ATTHEWS

** ****** ****** *****, ** ****1 – Phone: 443-***-****

Anma adwx7g@r.postjobfree.com

Energetic, enthusiastic, and tireless management professional seeks position with company interested in stronger sales and growth of entire team. Team-leader with proven history of growth and expansion looking to turn a great group of people into an outstanding team that meets all goals.

E XPERIENCE

J ANUARY 2021 – P RESENT

ASSISTANT MANAGER, MARYLAND N AUTICAL S ALES

Help to improve sales, effectively handling customer complaints. Achieve specified sales and margin goals by providing high level customer service, General office work. Order items for customers’ orders, answer phones, quote customers, help with website problems and questions, print and bind books, print charts, organize shipping and receiving for inventory and deliveries, process invoices and credit card transactions, update website and inventory descriptions and prices.

N OVEMBER 5, 2020 – A PRIL 2021

C ASHIER, DOLLAR T REE

ASSISTANT M ANAGER - DENISE BYCZYNSKI

Greet customers, ring up purchases, handling returns/exchanges, and answering questions about products, policy, and services, help recover store and stock front end

S EPTEMBER 18, 2009 – D ECEMBER 31, 2020

A SSISTANT SALES MANAGER / C ALL CENTER REPRESENTATIVE, F UJI TRADING AMERICA INC .

Help to improve sales, effectively handling customer complaints, assist with hiring, assign tasks to other staff while general manager was out. Achieve specified sales and margin goals by providing high level customer service. Process payroll to pass to higher manager. General office work. Order items for customers’ orders as well as inventory, answer phones and reconcile receipts. D ECEMBER 01, 2008 – S EPTEMBER 17, 2009

COMMERCIAL SALES ASSOCIATE, ATLANTIC MARITIME

Achieve specified sales and margin goals by providing high level customer service. Process quotes and invoices, answer phones, reconcile receipts, payroll, shopping and ordering items for customers’ orders and inventory. M AY 2007 – J ANUARY 2009

CUSTOMER SERVICE REP / CASHIER / CSM IN TRAINING, W ALMART Answer questions and address any concerns customers may have, answer phones, process returns/exchanges, ringing up purchases, process money gram and money order as well as western union, cash checks, load reloadable cards. S EPTEMBER 2005 – J UNE 2006

C ASHIER / A SSISTANT MANAGER, BURGER KING

Helped with hiring and training staff members, filled in for manager while they were out, communicated with customers to receive feedback and manage any complaints, helped open and close the restaurant.

M ANAGER - P AUL

J ANUARY 2006 – J ULY 2008

R ESTAURANT ASSISTANT MANAGER, C ASTAWAYS BAR AND GRILL Helped with hiring and training staff members, filled in for manager while they were out, helped with book keeping and inventory, communicated with customers to receive feedback and manage any complaints, helped open and close the restaurant.

M ANAGER - M ICHELLE C OOK

E DUCATION

2010 – P RESENT

BUSINESS MANAGEMENT / NURSING, COMMUNITY COLLEGE OF BALTIMORE COUNTY, B ALTIMORE CITY COMMUNITY COLLEGE

Still in the process of moving towards my associated degree. I took some business management courses and I am currently taking general studies to move forward to the nursing program.

J UNE 2010

DIPLOMA, K ENWOOD HIGH SCHOOL

General Studies

S KILLS

● Experience with Excel, Word, Outlook,

Steamers, Internet, Adobe, Power point and

office365.

● People Management

● Leadership

● Communica on

● Time Management

● Office Management

● Collabora on and Teamwork

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● Hiring

● Organiza on

● Conflict Resolu on

● Problem Solving

● Cri cal Thinking

References

MICHELLE ARBELLA – 443-***-**** - FORMER MANAGER (fUJI tRADING) DENISE bYZCYNSKI - 443-***-**** – Former manager ( Dollar Tree) KIARIA NOBLE – 443-***-**** - fORMER CO-WORKER

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