MANISHA P

Hyderabad, India,******

889-***-****

adw7e2@r.postjobfree.com

SUMMARY

● Dedicated Technical Support Agent with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.

● Trustworthy and worked for 2.6 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

● Detail-oriented and adept at making critical decisions, managing deadlines, and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. PROFESSIONAL EXPERIENCE

[24]7.AI

Hyderabad

Technical Support Engineer: 09/2020 to 05/2022

● Designed and perfected effective data recovery strategies to manage unexpected data loss or theft.

● Addressed and resolved SLA issues promptly using an OTRS system.

● Worked as a Bestbuy fulfillment agent by diagnosing, troubleshooting, and resolving customer issues in an accurate and timely manner. and was also responsible for working with different systems, software, and hardware and following standard procedures to escalate unresolved issues to appropriate internal departments.

● Operating system: Windows 7,10,11 and Mac OS

Lyceum Development Centre Private

Limited

((HIPPO VIDEO)

(SAAS Based)

Chennai

About:

Hippo Video is the leading interactive video customer experience platform for B2B sales teams.

But in today's text overload world, those prospects are already overwhelmed with mundane emails. That's the reason your sales outreach gets ignored.

So how do you stand out from the crowd, seek their attention, and engage in building relationships? Record a video using Hippo Video, send it to your prospects to show them you're real and that you mean business.

Videos help you humanize sales outreach and increase response rates by at least 3 times.

Technical Support Engineer/Product Support Engineer: 05/2022 to 10/2022 Responsibilities:

● Taking ownership of customer issues reported and seeing problems through to resolution

● Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues

● Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

● Provide prompt and accurate feedback to customers

● Ensure proper recording and closure of all issues

● Prepare accurate and timely reports

● Document knowledge in the form of knowledge base tech notes and articles. TOOLS:

Freshdesk

Freshchat

Hubspot

Zoho Assist

Tillpos Technologies Private Limited

(OOLIO POS)

Hyderabad

About:

TILL POS is a Australian Based Startup an cloud based mobile point-of-sale software for all food outlets, hospitality stores and retail shops. At TILL, we help businesses realise the benefits of going digital by providing store owners a way to build, manage and grow their business while creating a better customer experience. Technical support Engineer: 10/2022-04/2023

● Own customer reported issues through Intercomm chat and resolve the queries by remote accessing the device through zoho assist tool

● Interact with customers through Dialpad to ensure their business operations run effectively on the Till-X platform and follow proactively on all defined processes in the team when working on issues.

● Raised the technical issues through Hubspot ticketing system and handle the client- reported issue and follow up with the Engineering team regarding the product by providing feedback about challenges customers have with using our product and update the clients accordingly.

● Analyzing and diagnosing Hardware and network troubleshooting, and Printer Installation (USB and network) network setting router, IP address, gateway and helped the customers troubleshoot them Tools:

Intercomm Chat

Dialpad

Hubspot

● CSS

● JavaScript

● Web application development

● Python and C

SKILLS

● Computer backup management

● Software Debugging

● Troubleshooting proficiency

PROFESSIONAL AFFILIATIONS

● Was awarded as the Best Employee Title in the Bestbuy fulfillment process as maintaining the company's growth in 2021 and maintaining KRA’s rating

EDUCATION

CMR College of Engineering and Technology –Hyderabad, India Aug ‘16 – Sept ‘20 Bachelor of Technology in Computer Science & Engineering with CGPA: 65.9

Courses: Database Management System, Big Data Analytics, Information Security, Cloud Computing, and Linux Programming.

PROJECTS

Project Title: Bluedog( Android application)

Software used: Android SDK

Team : 3

Description of the project:

● This is an application that is used for security purposes. Here we will be having guardians and users, where users add other people as their guardians.

● When the user does not answer the phone, the details of his/ her location are sent to the guardian. For instance, here the address will be sent by using that particular address we can locate it on the map. And this application should be installed on both the guardian's and the user's phone. ADDITIONAL INFORMATION

● Worked in Bestbuy fulfillment geek squad process with North American clients in technology such as resolving IMAP and pop configurations in outlook, printers, Tuning up the computer, and Network Installation.

● Worked in Internshala as an Intern for content writing regarding National and International Ongoing global issues for 3 months.

● Worked in Internshala as an Intern in Vollgas technology as Data mining and data extraction for Kiddenz for 3 months.

ACHIEVEMENTS

● Former NCC Cadet for 5 years.

● Attended various state and national camps in India (Thal Sainik Camp, Republic Day Camp, Integrated group Camp, annual training Camp, and National Integration Camp).

● Bagged first prize in group singing competition in Electronics and Mechanical Engineers (EME) Hyderabad

● Got 2nd prize in Poster making for climate change in Reqelford International School. HOBBIES AND INTERESTS

● An amateur Athlete

● Loves to play Squash

● Visiting ancient villages

● Reading non-fiction books

● Cycling

CERTIFICATIONS

● Mobile Application developer from Intellipaat.

● Content writing from Internshala.

● Data researcher from Internshala.

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