Tech Support Technical

Keith Delorio

San Francisco, California, United States

********@*****.*** 415-***-****

Experience

Tech Sales and Support

Contractor Park Merced

Oct 2019 - Dec 2022

●Design, specify, configure, and install analog and digital security systems

●Implement and/or support equipment upgrades or replacements on CCTV equipment

●Implement and/or support the preventative and scheduled maintenance on installations

●Meet with IT and Security to receive areas of concentration and special assignments

●Onsite Technical Support

●Reported daily with Security and IT

●Provide technical support to end users covering all software and hardware related issues

●Onsite Technical Support for end users

Self Employed / NUUO

Oct 2019 - Present (3 years 4 months)

●Outside Sales, Marketing and Support for HD Based Surveillance Systems and installations targeting hospitality and restaurant chains

Professional Installation Sales and Services

IVX Networks

Jan 2016 - Oct 2019 (3 years 10 months)

●Knowledge of Installation of low voltage cable infrastructure

●Ability to read/understand floor plans, wiring diagrams, and schematics

●Demonstrate excellent troubleshooting and analytical skills

●Intermediate knowledge of computer, networks, and information technology related systems

●Knowledgeable in maintaining, troubleshooting, and repairing assigned CCTV cameras, Series Positioning System and associated components, and low voltage cabling infrastructure

●15+ years of commercial experience pulling, terminating and troubleshooting structured cabling (CAT5, CAT6), Basic PC and LAN networking background

Tech Support / Director of Sales Northern America

Telexper, Inc.

Aug 2002 - Nov 2015 (13 years 4 months)

●Develop new products and strategies to distribute the Telexper product line in the United States.

●Attends trade shows and represents company as requested by the CEO

●Develop and execute a cold calling strategy to target prospects

●Develop and execute annual business plans to achieve goals to drive core growth, new product distribution, and promotional programs

●Development/Implementation of Standard Operating Procedures

●Flexibility to occasionally work outside normal business hours in the event of deadlines or projects

●Establish and maintain good customer relations, with both internal and external customers

●Prospect for potential customers using various direct methods such as calling and face to face meet

●Work with outside sales to drive market and account penetration / execute on sales plans

Education

San Francisco State University

Bachelor's degree, Computer Science

2000 - 2018

San Francisco State University

Management Information Systems, General

2019 - Present

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