TINA WORONKO

**** ******** **** • Acworth, GA ***02

(C) 678-***-**** • advz2p@r.postjobfree.com

HIGHLY MOTIVATED, ORGANIZED and ACCOMPLISHED customer relationship management professional with expertise in sales profitability and growth, payroll, bookkeeping, inventory management, team leadership, recruiting/training/motivation, key client development, change and conflict management, contract negotiations and business operations.

HIGHLIGHTS

Proven professional, adept at identifying, troubleshooting and resolving diverse account concerns, providing customized solutions, and delivering individualized service to build a loyal client base.

Excellent knowledge of client relationship management, food and beverage operations, bar and restaurant management, customer service, vendor relations, sales, product training, promotions, public relations, special events and business operations.

Skilled in all aspects in the sales channel with excellent presentation and communication capabilities building synergistic alliances.

Proven track record of exceeding monthly operating targets by 2.5 – 4.5%.

Recruited, hired and trained 25 – 30 hourly associates as Unit Manager.

Recognized leader with best food cost and lowest overtime, ranked 1st out of 33 stores.

Manage product development, distribution and negotiate contracts.

Effective communicator recognized for combining successful training and motivational management techniques to help exceed all productivity, profitability and service quality objectives.

PROFESSIONAL EXPERIENCE

2015 - 2021 Unit Manager, Waffle House, Woodstock, GA

Incorporated strategies for meeting business targets including accounting duties and restaurant audits of food, supplies and cash flow.

Oversaw business activities pertaining to improving revenue, operating supplies, payroll and inventory.

Handled cash register and ensured collection, security and cash deposits.

Recruited and interviewed potential hourly associates and made recommendations on new personnel.

Trained and supervised hourly associates by providing effective direction and developmental coaching.

Analyzed and forecasted staffing requirements and work schedules.

Established wage rates and calculated bonuses per company policies.

Trained associates on proper food safety and restaurant security procedures.

Actively engaged in production, service and cleanliness of food preparation area including menu orders, cooking, expediting, clean up and other service and production duties.

Performed thorough restaurant inspection to ensure maintenance and cleaning issues are resolved.

2014 – 2015 Operations Manager, Rooms 123, Acworth, GA

Executed store directives according to established business objectives.

Oversaw programs for brand rollouts and collaborated with cross-functional partners to ensure success of future implementations.

Analyzed data in order to identify trends and improve profitability.

Managed store personnel to implement company initiatives and programs.

Provided team leadership in target marketing, lead development, customer service and sales.

TINA WORONKO

7065 Westwood Lane • Acworth, GA 30102

(C) 678-***-**** • advz2p@r.postjobfree.com

(PROFESSIONAL EXPERIENCE CONT.)

2009 - 2014 Unit Manager, Waffle House, Woodstock, GA

Met business initiatives and performed restaurant audits to improve food costs, manage inventory and increase profitability.

Handled cash register and ensured collection, security and cash deposits.

Recruited, trained and managed hourly associates and made recommendations on new personnel.

Analyzed and forecasted staffing requirements and work schedules.

Established wage rates and calculated bonuses per company policies.

Trained associates on food safety, cleanliness and security procedures.

Performed restaurant inspections to ensure issues are resolved.

EDUCATION Business Administration, Interactive Learning Systems, Marietta, GA

***References available upon request***

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