Customer Service

IBAIAINEH MAWROH

Nationality: Indian

Email: *********.******@*********.**

Mobile: +41-77-245-**-**

Skype: live:ibamawroh

OBJECTIVES

Individual who is detail-oriented, self-motivated, and hardworking. Capable of adapting to new work conditions. I’m looking for a career opportunity in a tough, growth-oriented atmosphere with outstanding customer service skills, a winning attitude, and the ambition to provide the best guest service experience. Dedicated to enhancing standards and setting high expectations. I will be available for employment as of September 2022. EDUCATION

Sep 2021 – Jul 2022 Les Roches Global Hospitality Education Bluche, Switzerland Postgraduate Diploma in Hospitality Management

Jul 2017 – June 2020 Guru Nanak Institute of Hotel Management Kolkata, India B.Sc. in Hospitality and Hotel Administration

WORK EXPERIENCE

Mar 2022 – Aug 2022 Dinh Residence Hotel Zweisimmen, Switzerland F&B MANAGER- INTERN

• Ensuring that the inventory is well stocked at all times.

• Ensuring quality of food being served and guest satisfaction

• Supervising cooking procedures and ensuring sanitation and hygiene

• Dealing with guest directly in times of complaints regarding food and beverage facilities

• Acting as a problem solver in times of accidents or necessity

• Dealing with other department issues and solving problems of the staff Jun 2017 – Mar 2021 Dapoisuk Décor Pvt Ltd Shillong, India F&B/ Event Co-ordinator

• Supervision of events from build up to tear down.

• Welcome guests to the events, check invitations and oversee seating

• Optimized guest satisfaction with F&B by handling requests and complaints.

• Assisted in event set-up according to the event plan.

• Excellent communication & interpersonal skills

Jun 2018 – May 2019 Ramada Jumeirah Dubai, UAE

Food & Beverage Service Intern

• Delivering quality service to guests.

• Ensure Hygiene standards are met and upheld

• Maintaining professional relationships with guests for feedback and responses.

• Monitoring guests’ minute details and catering accordingly EXTRA-CURRICULAR EXPERIENCE

2020 – 2021 Distance Learning Shillong, India

Remote Student & Trainee

• Certified Digital Marketing

• Certified Leadership Management

• Certified Food Safety Management

• Delegate – IMUN (International Model United Nations) Conference and Online Internship

2018 – 2020 Foster Consultants Dubai Dubai, UAE

Ramada Jumeirah F&B Intern

• Certified HACCP – Basic Food Safety & Hygiene Training 2016 U-19 CBSE Badminton Clusters Remote

CBSE High School Student

• Winner – CBSE Far East Zone

2016 Reliance Foundation Youth Sports School Football Remote CBSE High School Student

• Runner-up – Guwahati, Assam

LANGUAGES COMPUTER SKILLS

Khasi Mother Tongue Microsoft Office (Word, Excel, PowerPoint) English Fluent Opera, Micros, Oracle

Hindi Advanced

Arabic / Khmer Basic

French/German (currently studying)

INTERESTS

Music, photography, pets, social service

References available upon request

Contact this candidate