Center Representative Call
Resume:
Las Vegas,NV *****
******.**********@*****.***
Yazmin Bernal-Rico
Summary
Diplomatic versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Detail-oriented offering years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Adept at mentoring new employees on processes and policies in support of team and business objectives.
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments.
Dependable Parking Attendant with a clean driving record and excellent parking ability. Experienced in cash handling and register operations. Skilled in customer service and communication.
Skills
Client-focused - Scheduling - Monitoring Skills - Quick learner Dependable - Customer service - Customer satisfaction - Creative Problem Solving - Great communication skills with all age groups - Proficient with speaking in front of others - Special Events - Flager
Experience
June 6, 2022 - Now
Cano Health Las Vegas,NV
Transportation Coordinator
Coordinating Transportation for Nevada, California, Chicago, and Texas.
Worked alongside Directors to manuevor transportation in an exception and succeeding way.
Worked closely with Driver Supervisors and Leads in order to plan routes for the next business day.
Coordinated for Events and special occasions. Used Excel on my day to day to monitor Van Inventory and staff.
Trained the West Region on a New Transportation system to achieve the best experience for patients within the medical industry
June 14,2021 - Now
Cano Health Las Vegas, NV
Front Desk Lead / Patient Advocate Coord.
Supervise the front desk staff
Expectations are to handle escalated situations, admin work, Answer phone calls, scheduling, utilize Word. Monitor the transportation routes and answer any questions pt may have, Check in/Check out and update patient demographics. Must provide resources to patients and front desk staff for a smooth encounter. Communicate with everyone in the office such as Providers, MA’s, and Health Center Manager.
November 9, 2020 - June 2021
Cano Health Las Vegas, NV
Medical Call Center Customer Service
Assist patients at first point of contact
Tasks performed are Appointment Scheduling and setting up Transportation as well as entering accurate demographic information in the computer. Reminding patients what to expect at appointments and answering patients' questions. Coordinated different situations to the assigned departments such as referrals and medication departments and contact with Office Managers and Care Managers depending on the situations. Handled Urgent and Stat calls effectively and met call count requeirments
January 24, 2020 - November 2020
24-7 Intouch Las Vegas, NV
Call Center Representative /Troubleshooting Agent
Willingness to assist
Positive energy and tone of voice
Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
July 16, 2018 - October 2019
Sitel Inc. Las Vegas, NV
Claims Handler/Expose Coverage
Tone of voice must be very satisfactory for assurance. Satisfy members' needs and assist them to the best of my ability. Documented conversations with customers to track requests, problems and solutions. Assessed policy coverage and pulled contracts for review.Improved customer satisfaction by finding creative solutions to problems.
September 2017 to April 2018
SP Plus Parking Las Vegas, NV
Parking Attendant
Make Sure the area is presentable for guests coming in and out the parking garage.
Give great customer service to all guests.
Managed parking and traffic control to facilitate vehicle flow in the assigned area.
Operated the cash register, collected payments and provided accurate change.
Positioned barricades and gates to maximize traffic flow through the parking lot.
Directed drivers to parking spots.
Responded to questions about local area and company services.
May 2017 to September 2017
Popeyes Las Vegas, NV
Drive Thru Cashier/Food Prep
Made sure the food looked and Tasted great.
Reviewed completed orders in a timely manner and efficiently bagged for easy carrying and access by customers.
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Backed up front counter employees to maximize guest satisfaction with speedy service.
Checked headsets and replaced batteries prior to rush periods to maintain readiness.
Kept the drive-thru station well-stocked and organized to meet all customer needs.
Took orders, prepared foods and processed payments in full-service establishments.
August 2015 to October 2016
KFC Las vegas, NV
Drive Thru Cashier/ Food Prep
Make sure all areas around where cleaned and sanitized Also prepare the food before opening.
Always had everything ready for the next shift.
Restocked kitchen supplies by rotating food according to dates .
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Verified orders and bagged items for easy transport.
Assisted in preparing food
Education and Training
Delta Academy North Las - Vegas, NV
High School Diploma
Class of 2017
Activities and Honors
I enjoy working out every week for 2 hours a day. I also enjoy spending time with my family and making sure everyone is having a wonderful day. Continuing to expand my education by willing to open up to learning new things especially reading.
Authorized to work in the US for any employer
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