Professional Summary

Skills

Work History

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*** ******* ***, ********, ***** 77515 • 979-***-**** • advkh5@r.postjobfree.com Seasoned Catering Manager with a passion for details and outstanding quality customer care. Previously managed more than 15 employees and organized large-scale events, including banquets and conferences.Desires a position of handing hospitality with clientele. Strong work ethic

Service-oriented

Passion for customer satisfaction

Teamwork and collaboration

Food service background

Customer service

Extremely organized

Self-motivated

Catering Supervisor/ Director, 05/2014 to 09/2018

Aramark – Lake Jackson, TX

Collaborated closely with clients to develop exciting catering menus that ensured memorable events.

Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.

Supervised the catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.

Drove catering revenues by bringing in new business to the establishment, ensuring that quarterly and yearly goals were exceeded.

Maintained close working relationships with the food and beverage director, head chef and banquet manager.

Served beverages, breads and butter and replenished items as necessary. Assisted co-workers whenever possible.

Refilled and rotated items on shelves to maintain well-stocked inventory. Consistently provided professional, friendly and engaging service. Ensured compliance with relevant regulatory employment rules and standards. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.

Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.

Maintained an atmosphere of enthusiastic customer service. Carried out supervisory responsibilities in accordance with company policies and applicable laws.

Offered enthusiastic and personable service to all customers. Offered product samples, answered questions and helped customers find items. Addressed guest concerns and resolved all issues to guests' satisfaction. Developed and maintained positive working relationships with others to reach business goals. Maintained high standards of cleanliness and sanitation. Provided friendly and attentive service.

Kept facility compliant with health codes, sanitation requirements and license regulations. Adhered to safe work practices.

Affected quick resolutions to customer problems and brought in management when needed. Maintain proper temperature and humidity levels for meat products. Lifted and maneuvered boxes weighing up to 50 pounds. Removed discontinued, old and slow-moving items from shelves. Packaged and labeled products.

Set performance expectations and provided honest feedback. Established and maintained a positive work environment. Immediately reported accidents, injuries or unsafe work conditions to manager. Received frequent customer compliments for going above and beyond normal duties. Assisted guests with finding items.

Supervised, trained and developed team members in accordance with company policies and procedures.

Listened to, understood and clarified guest concerns and issues. Motivated and disciplined employees according to established requirements. Waitress, 06/2013 to 06/2014

BJs Restaurant – Pearland, TX

Provided friendly and attentive service.

Resolved guest complaints quickly and efficiently. Offered enthusiastic and personable service to all customers. Filled in by showing guests to their tables when the hostess was on break. Sorted, soaked and washed flatware.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.

Maintained high standards of cleanliness and sanitation. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Assisted co-workers whenever possible.

Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.

Inventoried and restocked items throughout day.

Developed and maintained positive working relationships with others to reach business goals. Assisted with bussing and restaging tables.

Education

Delivered quality service by providing a warm and welcoming environment. Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread. Displayed enthusiasm and knowledge about the restaurant's menu and products. Monitored guest for intoxication and immediately reported concerns to management. Maintained clean dining room, lobby and service areas at all times. Effectively listened to, understood and clarified guest concerns and issues. Handled customer complaints with poise and grace, immediately resolving issues by contacting the management.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Restaurant Manager, 11/04 to 12/08

Cafe Annice Inc. – Lake Jackson, TX

Correctly calculated inventory and ordered appropriate supplies. Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Led and directed team members on effective methods, operations and procedures. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Maintained a safe working and guest environment to reduce the risk of injury and accidents. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Carefully interviewed, selected, trained and supervised staff. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

University Of North Texas - Denton, TX

I achieved my core curriculum along with most of my science credits here to complete an associate's. Before attaining the associates, I moved and started attending Brazosport College Bachelor of Science: Nursing, NA

Brazosport College - Lake Jackson, TX

Completed Curriculum of all Nursing courses. The in-completion of the R.N. degree was due to a pregnancy at the time of the NET exam. After taking time off for personal life, the decision when to return to complete internship within the proper time allowance, was unfortunately to late.

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