Call Center Care Representative

Profile Objective:

Seeking a position in the customer service communication or account management

field, that is compelling and challenging. This position will utilize my full range of talents and capacity for creativity. Always looking to increase in responsibility and presence in the company, my main goal is to work hard and swift and graduate into a managerial position in a short time.

Experience:

Help Desk Representative, Department of Veteran’s Affairs 2018-2019* The Help Desk Representative position with the Department of Veteran’s Affairs is set up to assist veteran’s receiving either disability compensation payments, or healthcare benefits and prescriptions. Communicated with veteran’s over the telephone and managed accounts using the proprietary software created by the Federal Government.

Enrollment and Eligibility Representative, Department of Veteran’s Affairs — 2018

This position was with the Enrollment and Eligibility department with the Health Eligibility Center, is responsible for checking criteria for eligibility of benefits for veterans and their family members. Once eligibility is determined the veteran is assessed and placed in the appropriate priority group for care. This job was a telephone customer service role with daily contact with veteran callers both in and out of the call center

Apple Care Representative, Kelly Connect Virtual Call Center-2017-2018 The Apple Care position is account management. Servicing customer accounts handling both troubleshooting and financial account managing. This position assist customers with hardware and software repair and orders, as well as scheduling of time in an Apple store on request.

Program Specialist, Kansas Public Employees Retirement System, State of Kansas — 2010-2017

Designated Agent and subject matter expert in retirement planning for employees at the State level in Kansas. The duties of this position included the analysis and interpretation as well as implementation of the laws and statutes governing retirement of career level state employees. This process is done for each individual state retirement candidate from inception to post-retirement. 785-***-****

giovannagianna0206200

advctw@r.postjobfree.com

2003 SE Illinois

Topeka, Ks. 66607

GEORGE L. CLARK

Customer Care Specialist, Alorica Inc.-2007-2010

Responsible for telephone technical assistance, troubleshooting and sales for Sprint branded cellphone equipment. This included account management and assistance of customer accounts, and adding lines of service

Quality Assurance Agent, Alorica Inc. 2008-2009

This was a quality monitoring position which was responsible for overseeing an allotted number of agents. The calls were monitored and compared next to the established metrics and business needs of the Alorica corporation. This position was considered a member of management in the workforce department. The allotted number of agents were 40 per quality agent. Education

Washburn University of Topeka-Broadcast Communication —Future graduation date.

Skills

1.)Telephone Soft Skills: Able to easily empathize with customers and irate callers and control the situation without appearing to be pushy, hurried or rude. Warm and relatable.

2.)Usage of Microsoft general suite of software: Knowledge and usage of Excell, PowerPoint and Microsoft Word.

3.)Aggressive and proven sales track record: The ability to make high demand sales quotas in a short amount of time. Winner of several quarterly sales bonus and salesman of the quarter award winner 7 quarters in a row. 4.)Leadership potential: The ability to step to the plate and lead a team.

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