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Customer Service Manager

Marysville, CA
February 12, 2023

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Shanna Keith

Customer Service Superstar

Linda, CA 95901


Health Field:

I have worked as a CNA as well as a Med Tech for over 14 years. Customer Service:

I have 2 years experience as a customer service manager in a very fast paced business. I also worked at JCP as a sales

associate. The company CURVES I worked at for 2 years as a health and fitness instructor. Food and Beverage:

I worked at Starbucks in California at stores through out the Sacramento area. If any stores were struggling with sales or

quality of time I was sent to that store to "fix things up." I also worked at one of the Top 5 Resteraunts in the Bay Area (The

Macaroni Grill) I was lead server for closing shift Monday thru Saturday. I was averaging 200-400 dollars a night just in

tips. Every Saturday There were wine Q&A classes that would come into my work to further our knowledge which was

optional to attend. I was the first one there ready to learn as much as I could. HIGHLIGHTS

excellent communication skills great organization skills Multi tasking self starter

completing tasks early promoting all sales/new items Authorized to work in the US for any employer

Work Experience

Customer Service Manager

WALMART - Woodland, WA

May 2012 to April 2014

See Text in Box*


High school or equivalent


• Host/Hostess

• Restaurant Experience

• Serving Experience

• Sales

• Communication Skills

• Banquet Experience


• Catering

• Bartending

• Cooking

• Restaurant Management

• Food Safety

• Event Planning

• Microsoft Office

• Food Preparation

• Retail Sales

• Product demos

• Hospitality

• Customer service

• Presentation skills

• Organizational skills

• Theater

Certifications and Licenses

NAC License

Food Handler Certification

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