Support Engineer Executive

Michael DiBello

973-***-**** ****.*******@*****.***

Summary:

Global Team Manager up to 30+

Provide White Glove Executive Support

Mobile Device (MDM systems)

Antivirus

Azure / Intune Cloud Support

M365

PowerShell

Google Work Space

Windows / Mac / Chrome OS support

EXPERIENCE:

C&G Consulting Services (Celularity) Florham Park, NJ 2024-Present

Desktop Engineer

Support ELT and direct reports

M365 Admin including Exchange and SharePoint

Intune / Azure admin suppport

A/V support for all ELT meetings

Account creations and setup

AIG New York, NY 2023-2024

Senior Executive Support Engineer

Senior Onsite Executive Support Tech

Support Offsite and Onsite Executive meetings

Azure/Intune Administration

Organize and schedule after hours support

Home Network Setups

Ordering of Equipment for ALL Executives

Travel with CEO, Chief of Staff, and Executive Assistant

Use of ticketing system to track and create KB of one-off issues

MS Authenticator and Okta support on all mobile devices

Robert Half (Bausch and Lomb) Bridgewater, NJ 2022

Executive Support Engineer

Support all EC and Board Members with IT related issues

Setup/Test and stand by for all EC and BoD meetings

Intune/Azure administration

Supported Windows / Mac OS devices

Collaborated with other IT teams to ensure ELT members issues were resolved quickly

Michael DiBello 973-***-**** ****.*******@*****.***

GTN (Hackensack Meridian Health) Edison, NJ 2020-2021

Lead Executive Support Engineer

Team Lead and first point of contact for all IT ELT issues

Executive Support

Support CEO and all direct reports

Support the Chairperson of the board

Supported Windows /Mac / Chrome OS

Setup VIP meetings

Remotely assisted VIP users using remote tools

Onsite support for all Network related issues

TCS (John Wiley) Hoboken, NJ 2018 - 2020

Global Support Manager

Manage Global Team of 33

Weekly metrics reporting utilizing Service Now to John Wiley Management on SLA’s and all escalations

Collaborated with John Wiley IT Teams on all Global IT related issues

Active Directory Support and OU designation for Global users

Work closely with Engineering team to develop AZURE for zero touch imaging

Manage SCCM team and assist

Work with SCCM team to test and deploy Windows updates and software

Managed VDI and Service Desk teams

Collaborate and work closely with other TCS teams to ensure 1st class service

Work with John Wiley Management on all project and other Global initiatives

Point of contact for all Executive issues

Support Executive Home Wi-Fi, Printing, VPN connectivity

Inventory control of all devices globally

Weekly Global team meetings

Primary Support for Senior Global Offsite meetings

Responsible for meeting and exceeding agreed upon SLA’s using Service Now

Mallencrodt Pharmaceuticals Bedminster, NJ 2018

Lead Executive Support Engineer

Setup / Support high visibility meetings

Provided the Executive Team and Board Members with technical support

GMP certified

Clayton, Dubilier, & Rice New York, NY 2017

Global Manager

Provide VIP Technical Services to CEO, Senior Partners, and Board Members

Resolve EUC Escalations from global user community

Supported Windows7, Win8, Win10, DNS, DHCP, Microsoft Office Suite 2003, 2007, 2010, Office 365,

MS Exchange, Mobile Iron, Active Directory, Symantec PGP Encryption

Bit Locker configuration

Collaborated with other IT colleagues to resolve all issues

Michael DiBello 973-***-**** ****.*******@*****.***

Voya Financial New York, NY 2014 - 2016

Lead Systems Engineer / Executive Support Engineer

Setup and Support both onsite/ offsite Board of Director Meetings

Participated with the Implementation and Testing of GOOD Work mobile email.

Initiated the Setup /Configuration of an Adhoc Wi-Fi in Executive Board Area and Executive Wing

Daily iOS, Android, Support for Mobile Email

Responsible for all Network Switches, routers, and cable management onsite

Installed and maintained file server for all users

Primary responsible for all escalated issues in Corporate Headquarters

Supported onsite and offsite Video Conference meetings

remote

Dexter Technologies (40North Industries / GAF) NY/NJ 2012 – 2014

Executive Support Engineer

Supported the Owners of GAF / 40 North Industries and all family member’s onsite and home setups

Maintained Office 365 environment for Ownership

Windows 7 and Office 2010 Support, Provisioned Blackberry, Android, iPhone, iPad support to all VIP users, Managed users, and groups in Active Directory

Warner Music Group New York, NY 2009 – 2012

Executive Support Specialist

Create corporate images for VIP users

Windows 7 and Office 2010 / rollout team

Configure home network installs and support

Blackberry, BES, Android, iPhone, iPad support to all VIP users

Global Video Conference setup and troubleshooting

Military (USMC): Marine Security Guard with Top Secret clearance

Marine section leader in charge of allocating work assignments for maintaining operational readiness

Avionics school for F/A 18 aircraft

HARDWARE: PC, MAC, IDE, eSATA, SSD, USB devices, internal and external peripherals, Android, iPhone, iPad, Polycom, Cisco, Life Size, MS Teams, WebEx, Zoom videoconferencing systems, network switches, routers, cabling, and printers

SOFTWARE: Okta, DUO, MS Authenticator, MS Teams, Intune/Azure, Win11, Win10, DNS, DHCP, Microsoft M365, Microsoft End Point Protection, Google Workspace, SMS, SCCM, Cisco Anywhere VPN, Lan Desk, Remedy Client, Service Now, HP Service Desk, GOOD Console, GOOD Work, GOOD Access, MS Exchange, Mobile Iron, Air Watch, Active Directory, Bit Locker, Symantec PGP Encryption, Symantec VIP Access, Crowd Strike, Sophos,

Certifications: ITIL, MCITP, MCDST, MCP, A+, Network +, GMP

, network connectivity and remote Service

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