DINA RODRIGUEZ

Healthcare Administration and Patient Experience

773-***-**** adv7j5@r.postjobfree.com 8132 S. Brandon Ave, Chicago IL 60617 LinkedIn.com/dina-rodriguez

PROFESSIONAL OVERVIEW

As a highly experienced healthcare professional, I have worked in various administrative roles. With my exceptional skills in managing schedules, coordinating care, and providing excellent customer service, I have been able to handle challenging situations and maintain a high level of professionalism. I am a quick learner, adaptable, and detail-oriented, and I am always willing to go above and beyond to ensure the best possible patient experience SKILLS

Office administration Social Media Faxing Emergency response Team Management Email Marketing Critical Thinking Transcribing Filing Communication Problem solving Microsoft Excel WORK EXPERIENCE

Lurie Children’s Hospital Chicago, IL December 2018 - May 2021 Patient and family experience/Concierge

● First line of security and safety, taking special care of patients' security.

● Managed visitor restrictions and processed identification cards and key cards through a safe.

● De-escalated challenging situations and processed over 1500 families a day.

● Communicated with family members to provide updates on patients undergoing surgery.

● Directed family members to the recovery room after surgery.

● Conducted inventory and attended monthly meetings.

● Proficient in Epic, EVM (Electronic Visitor Management). La Rabida Children’s Hospital Chicago, IL January 2015 - March 2019 Receptionist/Operator

● Directed callers to appropriate departments or offices.

● Operated the hospital PA system for paging and making announcements.

● Communicated by making announcements and calls during emergency situations.

● Registered new patients upon arrival.

● Assisted callers who did not speak English or had hearing disabilities.

● Performed office duties such as copying, faxing, emailing, and transcribing.

● Directed visitors and patients who needed assistance.

● Took and relayed messages while maintaining confidentiality. DINA RODRIGUEZ

WORK EXPERIENCE CONTINUED

Care In The Home Health Home Care Wilmette, IL December 2008 - April 2013 Scheduling Coordinator Private Duty

● Maintained written documentation of all on call occurrences, scheduling changes, and summits to Executive Vice President and Private Duty RN Case Managers in meetings.

● Scheduled appointments and maintained patient files.

● Oversaw 350 employees and over 400 clients on a daily basis.

● Assisted with billing and insurance claims processing.

● Assigned staff to Private Duty job assignments and maintained ongoing schedules as directed by clients or RN case management personnel.

● Assigned staff for Private Duty assignments with adequate information and the documentation necessary for staff execution.

January 2005 - December 2008

Medical Home Visit Coordinator

● Managed the schedules of physicians and nurse practitioners.

● Faxed, copied and entered patient information into the Medicare portal for clients.

● Coordinated appointments for patients to have different specialists to visit their home.

● Delivered charts from our office to the physician's office.

● Created schedules using Microsoft Excel for over 280 hospice patients 180 Respite patients, and 350 CNA/HHA's.

● Created and canceled patient appointments.

EDUCATION

Bowen High School Chicago, IL High School Diploma 1984 - 1989

PROFESSIONAL DEVELOPMENT

CPI Blue Card Training in the Nonviolent crisis Intervention training, Chicago, IL 2008 Certification of Completion City of Chicago Site Supervisor, Chicago, IL 2014

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