Serena S.J. Collis

214-***-**** Mobile

adv28e@r.postjobfree.com

**** ********* *****

Mesquite, TX 75150

PROFESSIONAL PROFILE

Assistant Manager/crew leader/Box office/Dispatcher with, Receive and issue assignments to the drivers, data enter. Sell and scan tickets, I would with the customer on incorrect items, I sell merch and set up for shows in advance. For my other positions, I set schedules of employees, work with customers when not satisfied with their order. I cover shifts if needed for employees that were not able to come in. I’m able to run the kitchen cooking and prepping food for orders. I cash customers out and count down the employees once their shift is over. Work Experience

September 2016 – October 2021 Shaved Ice and Funnel Cakes, Dallas, TX

• Set schedules for the week

• Work with staff on duty’s that need to be performed

• Cover positions that need to be covered.

• Make snow cones and food to order as needed.

October 2018 – Present Sonic Drive-Thru, Mesquite, TX Shift Manager

• Running shifts, setting chorus for staff to complete, setting up daily duties.

• Making drinks and food as needed.

• Working with the customers on complaints.

• Counting employees down once their shift is complete, making deposits.

• Opening and closing the store

October 2021 – November 2022 Trees Dallas, Dallas, TX Crew Leader

• Selling tickets

• Scanning tickets

• Selling merchandise

• Check ID’s and banding for underage guest

• Work with the Artist with the guest list and meet and greet. April 2022 – November 2022 CTR Towing, Dallas, TX

Overnight Dispatcher

• Answering calls and sending drivers on calls for service.

• Checking in/ Releasing vehicles into and out of the yard.

• Working with customers on proper documents needed to release their vehicle.

• Data entry updating the system with information from service calls.

• Answering calls and working with customers on pricing and processing.

• Filing and updating files with new information

• Assisting the drivers with customers when they had issues with the service call.

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