Data Entry Customer Service
Resume:
Felicia Andrews
Insurance claims all lines/ Customer service
****************@*****.***
**** *** ******* ****, *** 3201, Irving, TX 75039
An insurance professional with at least 3 years of claims investigation and processing. I have an All-Lines adjuster certification in my home state, Texas. I specifically specialize in AUTO, PROPERTY & CAT. I have excelled in analyzing damages based on documents, cause of loss, analyzing policies, and processing payments.
Authorized to work in the US for any employer
Claims Adjuster
1 year experience
●Processed approximately 30 claims a day
●Establish timely contact with all applicable parties to a claim (insureds) gather facts of loss and thoroughly explain claim process and expectations
●Analyze claims to make approval or denial decisions
●Dispatch field inspections/ appointed general inspections
●Settlement/ payment release
●Perform data entry, filing typing, word processing, record- keeping and letter writing as needed
●May arrange for salvage disposition or other recovery
●Determine damages made to car total loss
Leadership- FOH
1 year experience
• Managed day to day FOH (front of the house) operations to drive quality, standard and meet customer expectations.
• Assisted staff in building menu expertise to answer customer questions and make personal recommendations
• Created and deployed successful strategies to boost performance and increase efficiency
• Hired and delivered in- dept training to wait starlet to promote strong team performance
• Effectively listened to and rectified guest concerns and issues
• Worked to adhere to budget projections for staffing
• Collected all day by day income, making sure numbers matched up with sales in the data log.
• Additional proficient in quick books pro, Microsoft word and excel and outlook.
• Handled paperwork, count deposit and sent deposits to the bank
• Ordered food and supplies for BOH and FOH
• Trained new associates on daily task needed to be performed at store
Customer Service
2 year experience
●Handled customer calls
●Reviewed products and liability of loss of product
●Schedule meetings and handled recruitment.
College Essay Writer
3 month experience
●Started with writing essays for friends to expand and writing essays for mutual connections.
Library Customer Tech and customer service
4 year experience
●Assisted customers with general computer issues ( such as; docs, word, excel, resumes, viruses and etc)
Education
Freshman in Accounting
Colin County Community College District - Plano, TX
August 2021 to Present
High school diploma
Plano Sr High School - Plano, TX
August 2017 to March 2018
Skills
• Subrogation
• Settlement/ Payment release
• Accounting
• Investigate all auto and property claims
• Tutoring
• Writing Skills
• Claims repairs and documentation
• Journal Entries
•Proven ability to provide exceptional customer service
Certifications and Licenses
Adjuster Licenses
Licensed in (Wyoming,South Carolina, Rhode Island, Oklahoma, New Hampshire, Louisiana, Delaware, Connecticut and Florida) and home state Texas
Contact this candidate