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Customer Service Unit Assistant

Houston, TX
February 03, 2023

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“Darlene was a major contributor to our success. She is very creative and an excellent leader and team member. I enjoyed working with her very much and would do so again if the opportunity arises.”

Qualifications Profile

Core Strengths

Problem Resolution and Decision-Making

Masterful Organizational Skills

Patient Communications

Medical Terminology

Accomplished, intuitive, and results-oriented team member specializing in customer service, multi-tasking, and administrative support. Equipped with more than 8years of experience and armed with strong management and leadership distinctions in supervising diverse individuals and groups to accomplish assigned tasks and goals.

Professional Experience

Memorial Hermann Hospital 2013-Present -

PCA/Unit assistant or other position that allows me to utilize my years of experience in administrative skills and medical knowledge

Adheres to OSHA & HIPPA regulations and capable of performing ICD-9 and CPT coding.

Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

Complete documentation in the electronic medical records for every patient. Schedule return appointments for the patient’s follow ups, imaging, labwork and consult specialist visits.

Memorial Hermann Hospital Transplant Clinic 2012-2013

Responsible for recording each patient’s medical history, vital statistics, and other information needed. Prepare treatment rooms, stock all with the proper medical supplies, and make sure everything is sanitized for patients.

Strong organizational ability; ability to be clearly understood through verbal communication in face-to-face encounters and by telephone; ability to take in information verbally and in writing in order to compose written correspondence; working knowledge of medical terminology; strong customer service management skills.

Authorize drug refills, provide prescription information to the patient’s pharmacy and oversee Immtrac’s Immunization Registry.

Memorial Hermann Hospital Float Pool 2010-2012

Ensures appropriate patient flow by admitting/transferring/discharging patient in computer system within 15 minutes of notification and notifying appropriate personnel of patient status; places patient level on room doors upon admission.

Receives physicians and visitors on the unit to create an environment of service; identifies, acknowledges, and responds to patient, physician, staff needs; manages patient call light process. Inventory control for items such as office supplies, equipment and necessities for the functioning of the nursing unit within the budget of the hospital and unit.

Working knowledge of medical terminology; strong customer service management skills

Kindred hospital § Houston, TX

Unit Assistant/CMA


Discuss the health care issues with the staff and patients

Analyzing case details and reports

Managing schedules of doctors for appointments and meetings

Ability to build healthy relations between doctors and patients

Providing reports and operation equipments to doctors

Insurance Verification

twelve oaks medical center § Houston, TX

Unit Secretary /Central Supply Clerk


Creating charts and graphs for case study

Assisting the senior doctors in handling documents

Filing new entries of patients

Communicating with different departments to establish coordination in administrative work

Clarewood nursing home § Houston, TX

Team Leader


Supervised team of 10 employees

Analyzing case details and reports

Managing schedules of doctors for appointments and meetings

Ability to build healthy relations between doctors and patients

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