Crystal Coates

913-***-**** / adu48u@r.postjobfree.com

***** ******* ***, **** *****, FL 33428

Objective

To work with a forward-thinking company that will allow me to fully utilize over fifteen years of recruitment, account management, associate and business development experience and over five years of leadership and team building experience in multiple verticals including but not limited to: healthcare, information technology, sales and corporate office while still allowing time to pursue my passion for mentoring and volunteering with the local tech and women in STEM communities. Strong business acumen, as well as demonstrated ability to think technically, gather, and analyze data to ensure usable outcomes.

Work Experience

04/2021 – 09/2022 Propio Language Services Overland Park, KS Director, Global Talent 04/2022 - Present

Sr. Manager, Global Talent 02/2022 - 04/2022

Global Talent Manager 04/2021 - 02/2022

During my tenure I have been tasked with designing and developing the Global Talent department from the ground up. With that foundation established I was then able to take on the additional responsibility of cleaning up our interpreter ongoing compliance processes. By creating a strong framework and automated processes we ensure to provide only the best and most qualified interpreters to support our clients' needs and LEP community as a whole. I am continuing to grow and develop the Global Talent team by tackling our department and company goals in an effective and efficient manner. My team is responsible for working in a cross-collaborative environment amongst numerous departments ensuring the successful recruitment, onboarding, compliance, and support of over 5000 global contract interpreters representing over 250 languages and supporting over 4000 clients. We continue to add service lines to our fold as well as consistently work together to evaluate and improve existing workflows with automation and add additional processes when appropriate.

Responsible for managing the recruitment strategy of the company’s global contractor population across all interpreting business lines.

Hire, train and develop recruitment team to ensure productivity targets and KPI’s are achieved.

Develop and maintain interpreter relationships across the global population.

Develop communication campaigns to increase interpreter connectivity with Propio.

Create and qualify vendor relationships in line with company’s long-term goals and initiatives.

1

Lead Project Manager responsible for overseeing and developing project goals and timelines for the implementation and management of multiple highly visible systems including but not limited to Propio’s applicant tracking system, learning management system, and Salesforce integrations, streamlining workflow processes and maintaining a network of direct contract interpreters.

Achieved set targets and KPI’s established by the Chief Revenue Officer on a yearly basis.

06/2019 – 04/2021 SevenStep RPO Remote/Overland Park, KS Recruitment Business Partner

In-house full-desk recruitment business partner responsible for developing and training a team of junior recruiters to support building the SevenStep brand within the UnitedHealth Group family of businesses.

Consulted with hiring managers in the technical and pharmaceutical business areas to better understand their needs, maximize level of service, and encourage relationship building.

Worked with junior recruiters and sourcing team to translate manager needs into tangible search criteria and screening questions.

Researched in market trends to gain through understanding of the current needs of the client in the technical and pharmaceutical verticals.

Improved existing relationships with existing clients and grew account presence to succeed with developing the scope of existing business and identifying growth opportunities.

Leveraged resources to recruit the highest caliber IT and pharmacy candidates through online social networking and job boards, community involvement, and professional networking in multiple markets, focusing heavily on the Kansas City and Phoenix markets.

05/2018 – 06/2019 Yoh Overland Park, KS

Business Development Manager

Built the Yoh brand in the technical market using social media (LinkedIn, Twitter, and Facebook) and in-person networking events and conventions.

Built relationships with new clients through B2B cold calling, inside sales and account management communicating with all levels of organizations from Managers to CEO’s.

Researched and developed new accounts to gain through understanding of the current needs of the client and market including future projects and growth projections utilizing strategic selling techniques.

Improved existing relationships with existing clients and grew account presence to succeed with developing the scope of existing business and identifying growth opportunities.

Provided timely updates to hiring managers with information regarding market, obstacles, and work with manager to identify solutions. 2

Educated and communicated appropriate expectations to influence hiring managers, HR and HRBP regarding TA processes.

11/2016 – 05/2018 Staples, Inc. Kansas City, MO

Talent Acquisition Specialist – started as a contractor thru Paladin Consulting

Developed plans to source qualified candidates and increase applicant pools, using appropriate sources such as job boards, college career fairs, internet sites and networking.

Conducted effective intake meetings with hiring managers to understand job details.

Negotiated offers with candidates.

Educated, influenced, and enabled the business to hire the right talent.

Identified process inefficiencies and made recommendations for improvement.

Provided timely updates to hiring managers with information regarding market, obstacles, and worked with managers to identify solutions.

Shaped employment offers with hiring managers.

Educated and communicated expectations influencing hiring managers, HR and HRBP regarding TA processes.

05/2015 – 09/2016 Paige Technologies Overland Park, KS Senior Talent Alchemist

Leveraged resources to recruit the highest caliber IT candidates through online social networking and job boards, community involvement, and professional networking focusing mainly on the Kansas City market.

Analyzed candidates found through prescreening activities and evaluates skills and experience to determine match to current openings as well as potential pipeline needs.

Consulted with Account Managers to better understand clients’ needs, maximizing level of service, and encouraged relationship building.

Facilitated interviews with candidates and customers.

Extended offers of assignments including compensation and bill rate negotiation. Education

December 2021 Park University Bachelor of Science

Business Administration (emphasis in Human Resource Management) Technical Skills

Windows 10, Microsoft Access, Excel, Word, PowerPoint, Outlook, Oracle, Peoplesoft, JazzHR, Custom Match, AS400, Novell GroupWise, Lawson, Talent Secure, Bullhorn, LinkedIn Recruiter, Taleo, Smashfly, Salesforce, Twitter 3

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