JJ Jennifer Jones

Colonial Heights, VA ***** 434-***-****

adtoe7@r.postjobfree.com

PROFESSIONAL

SUMMARY

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks at hand. Motivated to learn, grow and excel in a professional position. SKILLS Transactions and Cash Handling

Food and Beverage Service

Detail-Oriented

Microsoft Office

Microsoft Word

Excel

Trucking

Customer Service

Cleaning Experience

Data Entry

Windows

WORK HISTORY SERVER 03/2019 to 05/2021

Ruby Tuesdays Restaurant Farmville, VA

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Used slow periods to restock supplies, ice, trays and delivery bags. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. CUSTOMER SERVICE REPRESENTATIVE 12/2014 to 12/2017 My Social Calendar Richmond, VA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 98%. OFFICE ASSISTANT 02/2010 to 11/2013

Foster's Plumbing & Heating Richmond, VA

Completed clerical tasks such as filing, copying and distributing mail. Interacted with customers by phone, email or in-person to provide information.

Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Delivered clerical support by handling range of routine and special requirements.

Assistant to Service and install manager's

Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff. CLAIMS REPRESENTATIVE ASSOCIATE 11/2009 to 04/2011 Estes Express Line Richmond, VA

Worked with claims adjusters and examiners to expedite processing in alignment with procedures.

Followed up with customers on unresolved issues.

Proposed settlements for uncomplicated issues to resolve claims. Checked documentation for accuracy and validity on updated systems. Generated, posted and attached information to claim files. Calculated adjustments, premiums, and refunds.

EDUCATION CNA Nursing Assistance 06/2006

Southside VA Community College, Keysville, VA

High School Diploma 06/1999

Randolph Henry Senior High, Charlotte Court House, VA

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