CHRIS COONEY, MCSE

*** ******** ***., **********, ** 08057

adtnu2@r.postjobfree.com

1-609-***-****

SUMMARY:

Senior Microsoft Certified Systems Engineer, versed in all versions of Windows and Office, with over 20 years of remote and on-site IT experience with hardware and software including integration, migration, networking and recording

CERTIFICATIONS:

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• MCSE (Microsoft Certified Systems Engineer) • TCR (Tower Climb & Rescue) • A+ (CompTIA)

• MCP+I (Microsoft Certified Professional + Internet) • Alliance Turret Systems • CPR

• NASA MIL-STD-2000A solder & assembly work • Mercom Audiolog Voice Recording • EMT

EDUCATION AND HONORS: Highest Education: Burlington County College

•2016 Network Learning Institute Mt. Laurel, NJ MCSA 2012, Cisco CCNE & CCNA

•2004 NetTrain Mt. Laurel, NJ MCSE 2000, SQL Administrator

•2002 Cittone Institute Mt. Laurel, NJ Web Development Programming Dean’s List

•1994 Burlington County College Burlington, NJ Computer Science Dean's List

•1986 Lincoln Technical Institute Cherry Hill, NJ Micro-Computer Science Director's List

TECHNICAL SKILLS:

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•Systems Engineering: Planning, Scheduling, Migration, Configuration, RAID, Active Directory, SQL, Deployment, Office, SCADA, UNIX, Preventative Maintenance, Resolution Tracking, Troubleshooting, Technical Writing, Training

•Systems Administration: Customer Service, Help Desk, Imaging, On-site support, Installation, Repairs, Upgrades, Printers, Scanners, Remote Support, PC-Anywhere, Go-To-My-PC, Video Conferencing, Skype, Teams, Zoom

•Networking: LAN/WAN/Wireless, VPN/Citrix, Wire-shark, Signal Tracing, Cisco Routing & Switching, VoIP

•Telephony: Mercom Audiolog, Verint Analytics, Voice & Screen Recording, NICE Trader Voice Recording (NTR)

EXPERIENCE:

Self Employed Independent Contractor in association with Barrister Inc. Moorestown, NJ

Freelance Field Service Engineer May 2020 – Present

•Provide residential and commercial on-site warranty repair for HP and Dell

•Perform hardware repair of Dell and HP servers, desktops, laptops, printers and displays

•Replace hard drives, LCD screens, mother boards, printer drums, developer, transfer and fuser units

LaTorre Electronics Cherry Hill, NJ

Field Service Technician (part time) 2010 – Present

•Install monitored alarm systems in schools, commercial buildings and private residences

•Install threat detection/prevention surveillance cameras

•Run telephone, fire, coax and cat-5/6 cable invisibly through ceilings and walls

•Punch down cross-connect on floor RJ-11/RJ-45 receptacles and backroom punch-blocks

•Configure wireless communication between security endpoints and Premises Control Units

•Provide field service support in schools, commercial buildings and private residences

•Troubleshoot issues with intrusion alarms, fire, smoke and carbon monoxide detectors

Main Line Health Systems Wynnewood, PA

Field Service Technician Oct. 2019 – June 2020

•Provided level 1 and 2 help desk support at Bryn Mawr Hospital & Lankenau Medical Center

•Worked alongside doctors and nurses treating Covid-19 patients to ensure maximum uptime

•Participated in the MLHS-wide migration from Windows 7 Pro to Windows 10

•Troubleshot networks, PCs, laptops, printers, bar-code scanners, Cisco VoIP and mobile phones

•Preemptively policed hospital floors daily, finding and fixing unreported computer issues

•Supported Citrix, Kronos, SharePoint, Microsoft Teams and Microsoft Office 365

•Analyzed and troubleshot Ethernet & wireless networks with Wire-shark and smartphone apps

Rockwell-Collins Boston, MA

Customer Service Engineer at Amtrak March 2019 – Aug. 2019

•Supported Rockwell-Collins’ Centralized Electrification and Traffic Control System (CETC)

•Acted as sole liaison between Rockwell-Collins and Amtrak Specialists, Chiefs and IT staff

•Maintained and documented the health and status of the primary and backup AIM servers

•Monitored Amtrak’s Supervisory Control and Data Acquisition (SCADA) system

•Provided remote and on-site support for Remote Display Terminals in train stations

•Audited communication status between FEP servers and field data relay units

•Analyzed and mapped Rockwell-Collins' and Amtrak's LAN/WAN networks

•Tested and Installed system patches and upgrades, after-hours

Main Line Health Systems Wynnewood, PA

Field Service Technician Oct. 2018 – March 2019

•Provided level 1 & 2 help desk support at Lankenau Medical Center and Bryn Mawr Hospital

•Facilitated the opening of the new Bryn Mawr Hospital building

•Performed Windows 7 and Windows 10 imaging on PCs and laptops

Ocean Computer Group Moorestown, NJ

Lead Deployment Technician July 2018 – Sept. 2018

•Installed Windows 10 images on new Dell PCs and laptops

•Configured and enrolled new Chromebooks

•Coordinated equipment deployment to New Jersey & Pennsylvania schools

•Assembled and populated Chromebook storage/charging vaults on-site

CompuCom Pennington, NJ

Field Service Technician at Bristol-Myers Squibb May 2018 – June 2018

•Facilitated BMS’s Refresh Project, migrating users from Windows 7 to Windows 10

•Performed Preboot Execution Environment Windows 10 setups on PCs, tablets and laptops

•Setup core applications, migrated user profiles and data

•Inventoried and decommissioned End-Of-Life PCs, laptops and docking stations

CompuCom Red Bank, NJ

Field Service Technician at Bristol-Myers Squibb April 2018 – May 2018

•Moved computers and peripherals to newly renovated BMS building

•Supported displaced users after the move

Main Line Health Systems Wynnewood, PA

Field Service Technician Feb. 2018 – April 2018

•Provided desktop support for Lankenau Medical Center and Bryn Mawr Hospital

•Facilitated the System-wide rollout of Epic Go Live

•Installed/Maintained computers, laptops, printers, camera and other peripheral equipment

CompuCom Pennington, NJ

Field Service Technician at Bristol-Myers Squibb Oct. 2017 – Feb. 2018

•Facilitated BMS’s Refresh Project, carrying out Windows 7 to Windows 10 migrations

•Performed Windows 10 imaging on Microsoft Surface tablets, Lenovo T-series & Yoga laptops

•Setup core applications, migrated user profiles and data

•Tracked inventory of PCs, laptops and docking stations

Kennedy Health System Cherry Hill, NJ

Field Service Technician at JFK Hospital Oct. 2016 – Dec. 2016

•Deployed PCs and laptops throughout the Kennedy Health System

•Used Active Directory to add computers to their respective Organizational Units

•Applied Group Policies to setup department-specific applications and privileges

IPC Levittown, PA

Field Technician at Bank of America June 2015 – June 2016

•Supported IPC's proprietary trader turret system on the Alliance platform and the Unigy platform

•Administered IPC's proprietary, fully redundant, mesh telephony systems

•Maintained turret configurations for stock traders and trader groups

•Performed Moves/Adds/Changes for new, existing and retiring stock traders

•Monitored and managed 18 racks of proprietary telephony cards, Cisco routers & switches

•Supported NTR (NICE Trader-Voice Recording) in compliance with the Dodd Frank act

•Backed up and restored databases on a SUN Solaris server every morning

•Tested phone performance and voice recording daily to clear the system for stock trading

•Reported critical system changes directly to Bank of America vice-presidents

KOVA Corporation Manahawkin, NJ

Systems Engineer Jan.2006 – Jan. 2015

•Provided nation-wide help desk, remote and on-site support from home & corporate offices

•Installed, maintained and upgraded Audiolog Voice Recording Servers and client PCs

•Spearheaded Kova’s Preventative Maintenance program, drastically reducing emergency site visits

•Used Track-it to supervise issue resolution and enforce daily ticket updates

•Analyzed VoIP network traffic with Wire-shark

Dial Connection Berlin, NJ

Member of Technical Staff June 2004 – Jan. 2006

•Installed and maintained Predictive Dialer Telephony Servers

•Provided Call Center help desk and on-site end-user support

•Supported proprietary Visual Basic software running telemarketing call centers

•Developed JavaScript and VB-Script dialogs with XML to gather customer data during calls

•Wrote queries to gather and extract data from SQL databases

Northrop Grumman Information Technology Norristown, PA

Field Support Rep 2 for HP 2003 - 2004

•Provided HP’s on-site “Total Customer Service” to ensure maximum system availability

•Performed hardware troubleshooting and repair of Compaq and HP servers, desktops and laptops

•Serviced line printers, large format printers and multi-function devices

Desktop Migration Solutions Dedham, MA

Deployment Engineer 2002 - 2003

•Performed Windows XP roll-outs and migrations at various New Jersey client sites

•Backed up and restored user files and settings over a Novell Network

•Upgraded PCs, laptops and Laser-Jet printers

•Provided end-user support

Computer Sciences Corporation Moorestown / Atlantic City, NJ

Member of the Technical Staff (Promoted from Associate Member) 1998 – 2001

Transferred to AC Int. Airport for the development of air traffic control to pilot data communications

•Performed Computer testing and bench-marking for new PCs for the US DOD JCALS project

•Served as Lead Technician for JCALS software configuration

•Maintained and updated Applications Servers on an isolated, dedicated LAN

•Installed and configured Netscape Suitespot Web Server with C2 Security

•Developed scripts to automate application setup, providing uniform installations

•Accompanied Deployment Teams on-site at military bases to handle special integration issues

AT&T (NCR) Atlanta, GA

Computer Specialist (promoted from Field Service Technician) 1995 – 1997

•Performed field service support of Point of Sale (POS) terminals in New Jersey and Atlanta

•Repaired and maintained Electronic Cash Registers (ECRs) on-site

•Troubleshot and repaired computers and printers in the Atlanta PC Repair Depot

•Redesigned the Repair Depot for more efficient workflow and utilization of space

•Created the AT&T PC Repair Depot service status database, for users to check their repair progress

Highest Education: Burlington County College

Fully vaccinated US Citizen Valid NJ Driver’s License Not Disabled Not a Veteran

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