Customer service representative with security experience.
Resume:
TONYA J Whited
Charleston, WV
*********@******.***
Forward-thinking Manager with 25 plus years of relevant work experience; offering excellent problem
solving and communication skills accompanied with multitasking abilities.
WORK EXPERIENCE
Monticola Security
1740 E DuPont Ave
Belle, WV
Security Guard
07/2021 – present
OSHA 30 Safety Training
As a security guard it was my job to ensure the clients property was protected during my shift. I have worked multiple sites for Rokstad Power and T & D Power and a FAA site in South Charleston while they were updating equipment.
I enjoy the challenges associated with being a security guard and have been sent to such locations as Buffalo Creek mine site and Walker Machinery in Belle, WV I feel confident in my ability to perform my job with accuracy and confidence.
Mound Antique Mall
609 D St.
South Charleston, WV
Manager
04/2015 – 06/2021
Assisted negotiation with vendors and suppliers to reduce cost 1/3%.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Addressed internal and customer-related issues each day and affected strategic resolutions. Optimized productivity, streamlined program efficiency, and boosted profitability.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Michael's Arts & Crafts
214 RHL Boulevard
South Charleston, WV
Office Associate/ Head Cashier
05/2008 - 12/2013
Provided training to store employees covering areas such as cash handling procedures and security requirements.
Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor.
Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Organized cash movements between offices and to or from banks. Prepared and checked cashier register tills.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service
Speedway Fuel Center
400 McCorkle Ave. SW
South Charleston, WV
Assistant Store Manager 10/2000 - 10/2006
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Maintained two (2) stores as acting Manager including open/closing, scheduling, counting money/bank deposits, customer service, displays and at all times maintaining the up most in supervisor and customer satisfaction.
EDUCATION
University of Phoenix
Tempe, AZ
3yrs. College (No Degree)Social Work l
REFERENCES
Paul Morrison
Monticola Security
-
Travis Castle
University of Charleston
Security Officer
10 yrs.
Wanda Wood
Retired: Goodwill Stores
15 yrs.
Monnie Russell
Disabled
20 yrs.
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