Hospitality expert
Resume:
Eight Mile, AL *****
************@*******.***
NATASHA SALANDANAN
SUMMARY
A 16-year career in the food and beverage industry allowed success to be achieved as a provider of service related to the bartending profession. In addition, 3-4 years in management related responsibilities of the industry aligned to similar and new duties. Earned ++the expectation from senior leadership of mentoring new bartenders and related servers and delivering new hire orientation to lay out expectations according to providing top quality customer service.
OBJECTIVE
To utilize professional and past experiences and presentation mastery combined with an advancement driven and quality performance ambition to meet the needs of a top-rate organization or self-motivated business while allowing for an ideal work/home-life balance.
WORK EXPERIENCE
CAMPING AGENT
Active Network, Remote April 2017 - December 2017
Assist call in customers with completion, cancellation, changes, and/or information pertaining to camping reservations and facilities via company network.
BOOKKEEPING
Gold Club Sports Bar, Friendswood, TX July 2012 - August 2013
GENERAL CLERK
American National Insurance Co, Galveston, TX March 1998 - February 2000
Exhibit general reception tasks such as answering phones, opening and sending emails, mail delivery, data entry, faxing, filing., etc.
BARTENDER
Sahara Night Club Bar and Grill, Mobile, AL January 2014 - December 2014
Gold Club Sports Bar, Friendswood, TX June 2008 – June 2009
Legend’s Billiards Bar and Grill, League City, TX June 2009 - July 2012, August 1998 - June 2003
Fast Eddie’s Billiard Club, Houston, TX November 2003 - March 2006
With developed hospitality expertise, customer care and management were highest priority while executing senior bartending, strong communication, prioritizing and multi-tasking skills to build long-term and trusting relationships with customers and co-workers, to ensure finest experience possible for all at the previous mentioned locations.
LEAD BARTENDER & ASSISTANT MANAGER
Fast Eddie’s Billiard Club, Houston, TX March 2006 - February 2007
Provide shift and facility management and oversight of establishment, work alongside general manager in daily operations of bar including weekly inventory, employee management and scheduling, end of shift paperwork and submission to corporate office, and daily deposits. Solely responsible for all new hires and training, and all employee meetings. Developed marketing campaigns with new and upcoming promotions and specials; over a 6-month period achieved a sales increase of 8.5%
SERVER @
Ichibon Japanese Steakhouse, Houston, TX August 2013 - December 2013
Slick Willie’s Family Pool Hall, Webster, TX June 2003 - November 2003
EDUCATION
College of the Mainland, Texas City, TX January 2012 - December 2013
Achievements: completed certification courses in Microsoft Office 2010, 45 WPM, Texas Alcohol and
Beverage Commission (TABC) certification, POS software systems to include A) Micros B) Digital Dining C) Active Works Outdoors
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