Service Representative Freelance Writer

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and

written communication, active listening and analytical problem-solving skills that extend beyond the basics. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. WORK HISTORY

Customer Service Associate, 02/2020 to 05/2022

Regus IWG - New York, NY

Event Supervisor, 05/2016 to 01/2020

Morso Restaurant - New York, NY

Project Manager, 02/2013 to 05/2016

CONTACT

Address: Union, NJ 07083

Phone: 619-***-****

Email: **************@*****.***

SKILLS

SHERISSA MOONIE

Assisted large volumes of customers with daily centre operational functions, ensuring customer satisfaction.

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Support Sales teams with proactive customer engagement, community center tours, and direct office sales.

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Sort and resolve customers mail and package distribution and discrepancies.

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Maintain high standards and consistently comply with policies, client requirements, team requirements, and service management strategies to exceed customer expectations.

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Coordinated with IT departments to provide support in solving customer technical issues .

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• Coordinated schedules and timelines for events.

Managed event logistics and operations, to include delivery and pick up of food orders, decorations and various customer request.

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Assisted customers in selection and ordering of décor and event materials.

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Managed event planning and design execution to enhance customer experience and quality.

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Assisted customers in creating event budgets and evaluated existing plans, processes and services to identify the appropriate route for each customer to optimize their experience and events.

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• Building Customer Trust and Loyalty

• Customer support and assistance

Responding to difficult customers

and understanding customer needs.

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LANGUAGE SKILLS : Fluent in English

and French Creole

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COMPUTER SKILLS: Proficient in

Microsoft Word, Excel and

PowerPoint; Google Docs; Blogger

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ARTISTIC SKILLS: Writing, Poetry,

Organizing and Interior Decorating,

Photography, Videology

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Occasions Electric & Construction - Brodheadsville, PA Customer Service Representative, 09/2011 to 02/2013 Occasions Electric & Construction - New York, NY

EDUCATION

Bachelor of Arts, Business Administration And Management, 08/2014 Monroe College - Saint Lucia

FREELANCE WRITER, PHOTOGRAPHER AND

PROFESSIONAL ORGANIZER

Proofreading and Editing Manuscripts, writing expressive poetry for self-publications

Revise and edit over 10 poems a week. Develop and created weekly/ monthly concepts to clients.

Organize and declutter local businesses office to maximize workplace efficiency.

Implemented organizational techniques including removal and disposal of items (donation management, recycle etc...)

Assist project managers with all potential assignments associated with full-service move management.

• Managed projects from procurement to commission. Assisted in development of growth strategies, and business unit analysis on individual product lines.

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Coordinated training and fostered relationships with statewide vendors, arranging meetings and securing contracts to meet strict timelines and remain within budget.

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Maintained strong customer relations by presenting regular updates on project statuses with customers, ensuring effective team performance.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, resolving concerns and developed strong client relationships.

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Answered constant flow of customer calls with minimal wait times and assist customers with requests for services and company information.

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Offered advice and assistance to customers, paying attention to special needs or wants, assisting with special orders, merchandise pick-up and consultation scheduling.

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