Nicky Jackson

Hazelton, Pennsylvania ***** • 347-***-**** • adtgem@r.postjobfree.com

Professional Summary

Friendly Counter Attendant with strong communication and customer service skills. Dedicated to quickly and thoroughly resolving questions and issues to delight of patrons. Thrives in fast-paced settings.

security guard known for working tirelessly to prevent security threats and maintain order of governmental research facilities. Experience with both science and technology centers developing weapons, as well as medical research facilities working towards national health improvements. Reliable food preparation worker with strong background helping with customer orders, cooking and store cleanliness. Able to stand for long hours and complete demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills. Experienced shipping administrator with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.

Organized Shipping Clerk offers2 -year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales. Experienced shipping and receiving lead/clerk skilled in managing shipments for Samsung companies. Desire to take on new challenging role focused on planning efficient strategies and maintaining cost controls. Conversational Language abilities.

Hardworking lead brings advanced abilities in coordinating shipments and routing materials. Thorough and detail-oriented in verifying key information to spot and proactively manage discrepancies. Critical thinker and quick learner calm in fast-paced environments. Highly organized clerk with dedication to promoting productivity. Highly familiar with professional shipment processes with2-3 years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination.

Skills

First Aid training (2018)

Excellent multi-tasker

Organizational strengths

Management skills

Safe food handling

Computer maintenance

Employee scheduling

Error identification

Email communications

Natural leader

Hiring and training

Staff supervision

Storage organization

Work History

Shipping +Receiving Lead/clerk, 01/2021 to Current Unis/Samsung – Hazleton, PA

Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.

Orchestrated routing by producing accurate shipping documentation and package labels. Conducted counts and audits of inventories to identify and resolve discrepancies in records. Verified transactions, product orders and shipping dates and entered information into databases and reports.

Organized storage areas to optimize materials movements and minimize labor hours. Operated equipment such as forklifts and balers to move outgoing shipments to loading area. Processed required paperwork to expedite handling of shipped and received goods. Moved shipment materials to and from designated areas using lift and hand trucks. Monitored inventory to maintain sufficient supply levels to meet business and customer needs. Verified orders by comparing names and quantity of items packaged with shipping documents. Handled day-to-day shipping and receiving overseeing more than Number packages per day. Inspected incoming and outgoing shipments to identify discrepancies with records. Packed, secured, labeled and applied postage to materials to prepare items for shipment. Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Updated database with changes in carrier status.

Received incoming shipments, compared contents against associated records and transmitted to proper department.

Maintained accurate computer records of materials weights, bill amounts and identified variances. Utilized forklift or pallet truck to load, unload, transport and store goods. Partnered with representatives from different carriers to arrange materials shipments. Compared shipping orders and invoices against contents received to verify accuracy. Documented cargo movement such and obtained onward movement data. Communicated with carrier representatives, arranging for special deliveries and shipment receipts. Cafeteria Worker, 05/2019 to Current

Hazleton Area School District – Hazelton, Pennsylvania Organized and prepared ingredients for batch cooking. Performed all work to top standards, proving best service for students, employees and school visitors.

Prepared food according to recipe instructions to manage regular school meals. Maintained tools, equipment, and surfaces in clean, neat and working order. Removed trash, spills and trays to keep areas clean and professionally organized. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Suggested additional items and offered samples of weekly promotional items to increase store sales.

Verified adequate levels of supplies such as linens and trays and restocked low items. Restocked condiments and drink station supplies to maintain customer satisfaction. Adhered to safe and proper storage guidelines for incoming supplies. Machine Operator Side L, 01/2015 to 05/2019

1990 – Hazelton, Pennsylvania

Monitored machines in operation to detect malfunctions and identify product defects. Executed on-time, under-budget project management on complex industrial equipment, including metal and precision part machining issues.

Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste. Completed minor machine maintenance, including oiling parts and cleaning components. Selected proper cutting tools and calculated correct parameters to manufacture quality parts. Made appropriate offset corrections for tool wear, broken tools and casting variations. Maintained accurate and timely completion of log books and inspection reports. Established comprehensive maintenance plans and oversaw repair work. Completed pre- and post-trip inspections, including cleaning of fuel and servicing units. Documented daily production data and submitted accurate, timely logs to keep management up to date on activities.

Planned and laid out work to meet production and schedule requirements. Removed and replaced worn machine accessories to keep products within desired tolerances. Studied blueprints to program daily machining tasks and maintain production efficiency. Operated equipment in accordance with company procedures and customer requirements. Obtained appropriate tooling and fixtures to revise setups on calibrated test strands. Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.

Monitored feed and speed of machines during machining process. Executed bench, machine and hand tool work in shaping, fitting, and assembling machine parts from metal stock.

Received and correctly processed both written and verbal instructions, prints and work orders. Managers Assistant, 02/2013 to 02/2015

Dollar Tree – Hazelton, Pennsylvania

Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

Reviewed performance reports and used data to develop continuous improvement initiatives. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Led employee performance reviews and discussed improvement strategies with each team member.

Trained and mentored new employees to maximize team performance and achieve daily performance objectives.

Executed new training initiative to improve skills and develop leaders from within. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Enhanced team member productivity by improving monitoring systems and motivational strategies.

Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities. Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.

Consistently met financial targets with close monitoring of expenses, labor hours and supply use. Improved and assessed process functionality to eliminate downtime and boost productivity. Established, enforced and updated policies keeping business agile and responsive to changing market conditions.

Gave input on how to improve training and employee productivity. Set and administered annual operating budget, consistently maintaining controls and preventing overages.

Cleaned work areas regularly to keep team efficient and eliminate any safety concerns. Maintained open and professional team relationships to quickly identify and resolve issues. Coordinated day-to-day and long-term activities within various business platforms. Coordinated and launched grand openings for new stores. Greeted and assisted all customers daily in high-traffic retailer. Cashier/Stocker/Maintenance Team Leader, 09/2011 to 10/2013 Walmart – Hazelton, Pennsylvania

Trained new team members in cash register operation, stock procedures and customer service. Helped customers find specific products, answering questions and offering advice. Troubleshot and resolved issues with cash registers, card scanners and printers. Properly verified customer identification for alcohol or tobacco purchases. Learned roles of other departments to provide coverage and keep store operational. Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.

Worked closely with front-end staff to assist customers. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Helped customers update accounts, sign up for new services and take advantage of special offers. Security Guard, 11/2010 to 10/2013

1990 – Wilkes-Barre, PA

Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.

Warned persons of rule infractions or violations and evicted violators from premises. Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions. Collaborated with local law enforcement agencies to support criminal investigations. Responded to and thoroughly investigated all reported incidents to protect company assets. Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.

Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.

Called police and fire departments during emergency situations, administering first aid and CPR until arrival.

Monitored and authorized entrance and departure of employees, visitors and other persons. Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds. Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Triaged problems quickly and provided precise and clear information while working under minimum supervision.

Education

High School Diploma

Metropolitan Corporate Academy High School - Brooklyn, NY

[Metropolitan chess wizards] Member

Charles jumper

Supervisor 2.5 years

adtgem@r.postjobfree.com

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