Data Entry Service Representative
Resume:
Wladisla Handelman
Customer Service Specialist
Las Vegas, NV 89129
*****************@*****.***
Customer Service specialist with 18 years experience. Areas of expertise include management, exceptional customer service skills, building strong client relations, multi-tasking,etc. Work Experience
Customer Service Representative
Randstadt Temp Service - Las Vegas, NV
July 2019 to Present
Taking inbound and outbound calls. Assisting customers with claims. Providing status information. Updating, verifying and editing submissions when needed. Providing excellent customer service. Preferred Specialist
Bank Of America Corp - Las Vegas, NV
October 2015 to October 2018
Verified data integrity and accuracy.
Entered details such as payments, account information and call logs into the computer system. Copied, logged and scanned supporting documentation. Performed initial client assessment and analysis to begin research process. Responded to customer requests via telephone and email. Analyzed departmental documents for appropriate distribution and filing. Telemarketer
Diamond Resorts International - Las Vegas, NV
February 2015 to October 2015
Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Answered questions with knowledgeable responses.
Provided information about available products and services including membership details and purchase advantages.
Set up appointments with interested customers according to schedule availability. Recorded contact information of customers and potential customers. Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Opened new accounts and documented personal, demographic and payment information in the system.
Senior Customer Service Representative
HSBC Bank - Las Vegas, NV
March 2003 to March 2012
Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Determined customer needs by asking relevant questions and listening actively to the responses. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Answered product questions with up-to-date knowledge of sales and store promotions. Responded to all customer inquiries thoroughly and professionally. Received multiple positive reviews which acknowledged dedication to excellent customer service.
Education
3 Years of college credits in Accounting
Rhodes College - Las Vegas, NV
August 1998 to February 2000
Skills
Data Analysis (8 years), Data Entry, Clerical, Conflict Resolution, Data Management, Multi-Line Phone System, Collections, Management
Additional Information
I speak Portuguese. I have 8 years of management experience with small staff. Have maintained excellent attendance including arriving promptly. Very passionate when it comes to helping people and want to be an asset to your company.
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