Frank Esoh (PSM*, PSM*, PSK, SPS, MBA)

Fresno, California 93727/Willing to relocate/ willing to travel up to 60% 267-***-**** adt25k@r.postjobfree.com

Professional Summary

Experienced professional Scrum Master, and exemplary servant leader with over 6 years’ hands-on experience in the implementation of Agile Methodology, specifically Scrum, Kanban and Scaled Agile. I am passionate about innovation and continuously seek to improve and build high performing teams. I have taken on diverse roles which have endowed me with extensive experience in being a champion for the customer and Business at same time, driving customer satisfaction and loyalty by improving business outcomes. I am an effective communicator and an exemplary servant leader with a proven record of overseeing agile transformations that have, ensured process improvements, managing of impediments, eliminating waste, improving team health, instilling working agreements of team members to foster collaboration and self-organization and timely delivery of the committed product.

I am a continuous learner and currently taking a course to learn more about the AWS Cloud.

Skills and Tools

SKILLS

Critical thinking, Complex Problem Solving. Performance monitoring, Risk Identification, communication, Planning & Execution, process improvement.

SDLC (Software Development Lifecycle), Sprint Planning, CI/CD, retrospectives, Timeboxing,

Collaboration, Exemplary Servant leader, Team Coaching, Iterative Development.

Kanban Implementation with Scrum Teams

TOOLS

JIRA

Confluence

Teams Foundation Services (TFS)

Digital.ai (agility)

Miro for team collaboration and scrum Retrospective

Experience

LEAD SCRUM MASTER/ AGILE COACH 03/2020 - 09/2022

Fairstone Bank

Coached scrum teams and organization at large to follow agile practices while following the SDLC, business priorities and release processes to ensure the development, risk and security requirements are met.

Facilitated Scrum of Scrums. Trained other Scrum Masters and mentored less experienced team members

Partnered with Product Owner(s) to ensure continuous refinement of backlog.

Collaborated with RTE, Product owners, team members, technologists, and other scrum masters to define solutions and drive progress

Facilitated the scrum process with significant cross-functional impacts involving project, non-project, or maintenance work and escalated risks and issues impeding the work being done by scrum team members

Worked effectively with multiple Scrum teams across multiple time zones, some of which were offshore

Ensured the use of key Scrum metrics (Burndown and velocity) to help manage delivery of the product backlog items, by predicting the team’s capacity for upcoming sprints and the related time and cost estimate for the business.

SENIOR SCRUM MASTER 01/2018 - 03/2020

McKesson

Used empirical data to help the teams assess their Scrum Maturity, optimize scrum team velocity to organizational KPIs, and identify improvement opportunities to achieve higher levels of team performance.

Protected Scrum team from external interference for optimal productivity and success of Agile process.

Collaborated with business owners at the PI planning to review business objectives and assign business value.

Liaised with other Scrum Masters and Release Train Engineer to address systemic issues and impediments.

Coached Product Owner to prioritize product backlog to deliver valuable features to customers, while reducing technical debts which enable product sustainability.

Proactively addressed systemic impediments to team agility and encouraged the teams to escalate issues as soon as they become evident to prevent challenges from becoming blockers.

Guided Scrum team in self-organization while facilitating getting the work done without coercion, assigning or dictating the work

Promoted regular and open communication across the program to all stakeholders for transparency and awareness of progress and impediments through healthy communication and data integrity

Optimized productivity by removing impediments that may obstruct the pursuit of the program/iteration goals as well as preserving flexibility and ability to rapidly respond to change

Tracked teams progress using metrics such as burndown charts and team velocity in a bid to project delivery timelines.

SCRUM MASTER - KANBAN COACH 01/2016 - 01/2018

MEDSTAR HEALTH

Applied agile methodology specifically scrum and Kanban frameworks to shorten cycle time and achieve target margins

Worked effectively with multiple Scrum teams both internally and offshore

Protected team from internal and external distractions to help them focus on work committed to in the sprint

Actively participated and facilitated sprint planning activities, daily stand ups, sprint reviews, sprint retrospectives conflict resolution meetings

Focused on developing more trusted and collaborative team environment by ensuring that the team functions in a conflict free environment

Partnered with the Product Owner, especially with respect to grooming and maintaining the product backlog

Shielded scrum team from external interference for optimal productivity and success of Agile process

Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress

Produced metrics and sprint reports at the end of each sprint, updating customers and senior leaders on progress and roadblocks.

LINUX ADMINISTRATOR/JUNIOR CLOUD SOLUTIONS ARCHITECT 06/2014 - 12/2015

T-Mobile UK

Performed applications installation, upgrades/patches, troubleshooting, maintenance, and monitoring

Installation, configuration and administration of Enterprise Linux

Created, managed and administered user accounts security and SSH password less login

Network configuration & troubleshoot issues with respect to network and configuration files

Create users, groups and give permissions on baremetal servers

Task automation, service management and application deployment using Ansible and Jenkins

Perform security setup, networking, system backup and patching for both clouds, and on-premises environments

Architect high availability environment with auto scaling & Elastic Load Balancer

VPC build with Private and Public Subnet couple with VPNs setup back to on premise datacenter and cooperate offices

Network, CPU, Disk and connectivity monitoring with CloudWatch and setup to trigger alarm and notify system administrators

Performed root-cause analysis of recurring issues, system backup, and security setup

Education

University of Wales - UK MBA

Business Administration

Oxford Brookes University - UK Bachelor of Science

Applied Accounting

TrustTech Institute of Technology - Cameroon Diploma

Mathematics and Computer Science

Certifications (Scrum.org)

Professional Scrum Master I (PSMI)

Professional Scrum Master II (PSMII)

Scaled Professional Scrum, SPS (SAFe equivalence)

Professional Scrum with Kanban (PSK)

Others certifications

Amazon Web Services - AWS Certified Solutions Architect Associate –In progress

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