Customer service agent

CUSTOMER SERVICE AGENT

Analyze user needs with ticketing and reservation of a new

booking exchange,and rerouting.

Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems

Handling customers compliant with different issues Assist customer with FFP(Frequent Flyer Program)

Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities

Manage baggage tracing for customers

Ethiopian Airlines Jan 2019 - present

WORK EXPERIENCE

DURE HIERPA

C U S T OMER S E R V I C E

A G E N T

PERSONAL PROFILE

Working as a Global Call Center Operator I

have experience in organized, results-oriented

Customer Service with an excellent track

record of significantly increasing service

quality, sales and customer base. Outstanding

communication, relationship-building and

influencing skills; competent in building

customer relationships which inspire

confidence and loyalty. Able to adapt well to

new environments and learn new processes

quickly to achieve outstanding results. Strong

ability to multi-task and prioritize.

AREAS OF EXPERTISE

Saber interact

Pure cloud(Genesis)

Ticketing reservation,exchanging and rerouting

Baggage tracing

Flight information

Microsoft office(word,execle,power point)

CONTACT INFO

Office Address:Bole international Airport,

Addis Ababa, Ethiopia

Email: adt02p@r.postjobfree.com

Tell: +251*********

ETHIOPIAN AIRLINES AVATION ACADEMY

Ticket Office & Airport Operation

Won the fist prize from class of SOM 123

Diploma Sep 2018 - Jan 2019

ADDIS ABABA SCIENCE AND TECHNOLOGY UNIVERSITY

BS Civil Engineering

GPA: 2.75

BSC Thesis-Structural engineering

Bachelor of Science Sep 2012 - Jun 2017

ACADEMIC HISTORY

Certificate of Completion in Star Alliance Online Training Certificate of Completion in ACE(Achieving Competitive Excellence) Online Training

Certificate of Participation on the 18th Anniversary of the Rwandan Genocide

Certified on AUTOCAD Training from PRIMA Computer Technology and Language Training Institute

Certificate of GDPR and IT Cyber Security

ACCOMPLISHMENTS

Boarding customers

Check-in

Baggage tracing

Air side Ramp

ON JOB TRAININGS

Contact this candidate