LaTonya Jackson

Always Be willing to explore New Opportunities and I am open to any New Advancement

Opportunities that may be available!

Birmingham, AL 35221

adszyk@r.postjobfree.com

+1-205-***-****

100%Customer Satisfaction at All Time is a Must! No matter the Job or The Place.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Manager

The Home Depot - McCalla, AL

January 2014 to November 2018

CCS (CENTRAL CONTROL SYSTEM) ASSISTANT MANAGER- MY DUTIES CONSISTED OF HELPING THE DEPARTMENT MANAGER WITH BREAKS, PAPERWORK, AND MAKING SURE ALL THE Pleats was placed and built properly so that the auditors where able to audit them before they where staged in the outbound section to go out of the warehouse. I also managed other departments as needed when needed Customer Service Representative

Percepta / Teletech - Fairfield, AL

January 2003 to April 2013

Customer Service Representative -

My duties consisted of being a entry level CSR for Hewlett-Packard and SnapFish where I took technical calls from customers with problems with their computers I had to make sure all technical issues where resolved before ending any calls with the customer and if I couldn't resolve the issue the I had to escalate the call to our higher technical support department to have the issue resolved. Quality control on every call had to be at least 90% and Customer Satisfaction was always a must. After this job was over with Hewlett-Packard when then took a contract with Medicare to assist customers with their Medicare part A,B and C coverage for Medicare. Where we explained the policies and wat the covered. This job is where I b got my CSR certification before the company completely closed.

• Wrote call center scripts

• Assisted with technical support duties

• Monitored claims and physician-related services

• Performed data entry for customer information

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Assisted customers with a warm and professional attitude

• Processed orders, refunds, exchanges and customer transactions Education

High school or equivalent

Jess Lanier High School - Bessemer, AL

August 1994 to May 1999

Skills

• Assistant Manager Experience

• Cash Handling

• Supervising Experience

• Inventory Control

• Merchandising

• POS

• Sales

• Order Picker

• Loss Prevention

• Microsoft Word

• Management

• Forklift

• Technical Support

• Quality Assurance

• Customer Service (10+ years)

• Live Chat

• Cold Calling

• Store Management Experience

• Help Desk

• HIPAA

Languages

• English - Expert

Certifications and Licenses

Certified Forklift Operator

January 2014 to Present

Professional Certification in Customer Service

August 2003 to Present

I've been Customer Service Certified since 2003 and I know what it takes to keep the companies customer satisfied if I'm in a call center, retail, or a warehouse environment. I Do know that it's all about the satisfaction of the customer that makes the business operate at it's Best. Customer Satisfaction should Always Be 100

Additional Information

I am a Very Quick Learner and I am willing to learn more because you can never get too Old to learn.. I always excited to learn and explore new opportunities!

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