ALICIA

FUENTES

@ adso27@r.postjobfree.com

& 469-***-****

* ******, ** *****

SKILLS

+ Microsoft Word, Excel,

software.

+ PowerPoint

* Managing Delinquent

Accounts

+ Negotiation and Resolution

+ Debt Repayment

Negotiation

+ Goals and Performance

» Payment Scheduling

+ Collection Calls

+ Customer Locating,Skip

Tracing

+ Updating Customer

Accounts, Customer Data

Confidentiality,

+ Multitasking

Problem-solving

+ Calm and Professional

Under Pressure, Building

PROFESSIONAL SUMMARY

1. Highly collection specialists.4 years of customer

service/ collections dealership. 3. Well manner with

customers and employees. 4. Capable of collect a payment

while making customer happy. 5. Able to multitask answer

call,emails,and handle a situation on my own without

involving upper management. Authorized to work in the US

for any employer

6. Astute Call Center professional offering polished

communication skills. Brings excellent organizational skills

and talent for overcoming customer objections.

Self-motivated and true team player.

7. Dedicated Customer Service professional with knowledge

of service delivery and proven multitasking abilities.

Committed to maintaining professional relationships to

increase profitability and drive business results.

8. As of my current job am a Stay At Home Mom.

WORK HISTORY

Auto City - Collections Representative

12/2015 - 11/2019

+ Reduced outstanding receivables by 10% within the first 6

months of employment.

+ Successfully collected on 97% of accounts placed for

collection-average of 500 calls per week.

+ Created and successfully implemented a collection

process that increased collections by 15%.

+ Worked with customers to create payment plans that

were mutually beneficial and resulted in a payment of

95%

+ Successfully negotiated settlements with customers on

50% of accounts placed for collection.

Guy Auto Insurance - Customer Service Representative

DALLAS, TX + 07/2010 - 01/2013

+ Maintained customer satisfaction with forward-thinking

strategies focused on addressing customer needs and

resolving concerns.

Contact this candidate