James Morrison 415-***-****

adslms@r.postjobfree.com

Customer Service Professional

Over 10 years Customer Service Representative experience in travel, cargo, freight, solar technology, education, and public policy.

Freight loader and handler with over 10 years of experience in domestic and international cargo transportation.

Leader of complex solar installation program for the City of San Francisco involving the installation of over 40 energy systems.

Detail-oriented personality, exhibiting a high level of professionalism that is paired with my out of the box thinking style makes for a valuable asset for any company.

Key Skills:

Proficient in Microsoft Word, Excel, Power Point, Outlook

Excellent coordination, organizational & multi-tasking skills

Ability to work independently, make educated and informed decisions and follow through on projects

AREAS OF EXPERTISE

Client Service – Over 10 years serving clients face-to-face and over the phone. Proficient at troubleshooting, handling customer complaints smoothly with good judgment and maintaining excellent clientele relationship.

Warehouse Supervision – OSHA trained and certified on freight forwarding and receiving in order to juggle multiple priorities in high pressure environment. Experienced in tracking invoice orders, processing freight documentation, performing inventory audits and resolving discrepancies. Performed packing, unpacking, loading, and unloading duties.

Program Manager – Primary program manager in partnership with San Francisco Public Utilities Commission on development and design of alternative energy (solar) outreach projects for San Francisco schools and community based organizations. Composed and prepared written correspondence to external business partners. Drafted internal and external memo communications.

Computer Technical Skills– Software (Microsoft Office Suite - Microsoft Word, Excel, PowerPoint, Outlook), SABAR and SITA

Installing, format and partition hard drive; configure master/Slave IDE drives

2000, XP, RAM, CPU, NIC, PCIs, power supply, printer configuration

System upgrade: RAM, CPU, CD/DVD, HDD, expansion cards

Troubleshoot and configure network setting, CMOS, systems start up, and log on problems.

Certifications – working on my A+ certification at the Stride Center, OSHA/HAZMAT, Environmental Technical Training Levels 1-3, Photovoltaic Design and Installation, Solar Hot Water Design and Installation, Solar Designing and Installing, Uni-Solar Roofing, Alternative Energy Concepts and Design and Certified Travel Agent.

EMPLOYMENT HISTORY

Customer Service Agent

Walgreens Inc. San Francisco, CA 2016 - 2022

Customer Service Agent

Goodwill Industries San Francisco, CA 2011 - 2016

Alternative Energy Consultant

Bayview Energy Inc. San Francisco, CA 2004 - 2008

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