Angelina Brooks

Kentwood, MI *****

adskpg@r.postjobfree.com

+1-616-***-****

Authorized to work in the US for any employer

Work Experience

Morely

General Motors - Saginaw, MI

February 2020 to Present

I am a senior advisor for General Motors Customer Assistance center. I communicate with both with GM dealers and costumers interviewing all GM Model vehicles. I began as a Tier 2 advisor then transfered over to universal. I handle escalated calls on a daily basis and do my best to assure the best costumer experience for costume on behalf of General Motors. I do handle both inbound high volume calls as well as work my own case load of customers that need further assistance. I have handled a case load up to 60 which average is 15-30 cases per advisor. I'm highly skilled in communicating with customers and de escalations as well as high volume/case load environment. I'm currently working remotely and also familiar with working effectively while working remotely. Post Repo Admin

Loss Prevention Services, LLC - Wyoming, MI

January 2019 to February 2020

I did post repossessions for bank of America and the Toyota financial department for repossessed units that agents ( tow trucks) provide. Lots of computer work and Microsoft word Due to covid-19 i was let go.

Warranty Claim Specialist

Montage Furniture Services - Grand Rapids, MI

February 2018 to March 2019

I am a claim specialist who assist customers with opening and activating Claims for different products (Furniture, Mattresses)Its a high volume inbound call center. I assist customers with any issues they may have and try to satisfy any escalated callers whome I do deal with consistently on a daily. I am very experienced in handling highly upset customers and de escalating. Customer Retention Specialist

Charter Communications (Spectrum) - Walker, MI

August 2017 to December 2018

I moved to top performing division shortly out of my 8 week training. Im familiar with sales and customer service. I have experience in dealing with high escalated calls in which most have had ended with positive results and me getting higher in ranking.

Forklift Operator

Roskam Baking - Grand Rapids, MI

2016 to 2017

Shipping and receiving imported goods

Marketing Specialist

InnvovativevClient Connections - Grand Rapids, MI

2015 to 2016

Recruiter

Hopebridge, LLC - Grand Rapids, MI

2015 to 2016

Recruiting for work in home positions

Assembly Line Team Lead

Ventra Plastics - Grand Rapids, MI

2014 to 2015

Team lead

Office Manager

Molly Maid - Grand Rapids, MI

2010 to 2014

I was Route Manager/Offic manager. I moved up from houekeeping for office maganger. I was a rout manager for 3 years in charge of over 300 houses and another emloyer working under me. I would do detail clean for commercial and residental. For my office managment position i was in charge of inspection of each rout working on a daily. I would input data from each customer cleaning booked. I was in charge of hundreds of homes and commercial cleans daily. Promoted to Team Lead after [Time Period] in position. Education

High School Diploma

Adelante high school Grand Rapids - Grand Rapids, MI 2008

Skills

• Excellent communication skillsEnergetic work attitude Customer service experienceSharp problem solver

Negotiation abilitiesSuperior organization skills

• Administrative Experience

• Commercial Cleaning

• Office Management

• Recruiting

• Microsoft Word

• Microsoft Outlook

• Customer service

• Typing

Certifications and Licenses

Forklift Certification

Contact this candidate