Customer Service Services Specialist

Heather

Poston

540-***-****

heatherjpos@iclou

decom

Lynchburg, VA

24s0z

SUMMARY

Resourceful in connecting with business customers to meet account needs,

drive growth and build retention. Knowledgeable about customer service

and skilled at meeting and exceeding sales targets. Service-oriented and,

uality-focused with demonstrated success over 3+ yeats of customer

service experience,

SKILLS

'* Inbound and Outbound ‘© Project managementabilities

calling © Store maintenance

© Employee coaching

EXPERIENCE

‘Member Services Specialist

ynchburg, VA

Sams Club associate / Feb 2022 to Augz0z2

'* Answered inbound calls from wide range of members, welcoming

callers,

‘¢ Maintained high levels of professionalism as well as product

knowledge,

‘© Assisted customers with price checks, lifting heavy items and

addressing other inquires

'* Promoted high customer satisfaction by resolving problems with

knowledgeable and friendly service.

‘© Answered questions and informed customers of current sales and

promotions

‘= Educated clients on how to conduct transactions with convenient

online solutions,

General Manager

Bedford,VA

Little Caesars/ Feb 2018 to Octz021

‘¢ Managed inventory levels and conducted corrective action planning

to minimize long-term costs.

'* Trained employees on duties, policies and procedures,

‘© Created schedules and monitored payroll to remain within budget,

Recruited, interviewed and hired qualified staff for open positions.

EDUCATION AND TRAINING

High Schoo! Diploma

Liberty High School Dec2020

Bedford, VA

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