Loan Nguyen

***** ******* **. *******, ** ***** (713) 906 - 4093 adsjv0@r.postjobfree.com

Objective

Administrative Assistant with 9+ years of experience Customer Service driven attitude, working with sensitive information and maintaining the utmost confidentiality. An expertise in Microsoft Office (Outlook/Word/Excel). Looking to leverage my wealth of knowledge and experience into a role part time job or Order Entry Rep.

Summary

Ability to multi-task proficiently with more than 9+ years of payment processing skills and 3 years of order entry. Familiar with all aspects of business needs, excellent time management skills to meet company deadlines and a keen eye for accuracy. Adapt to changes, monthly compliance training and ability to train other employees on different job duties and functions. Proficient self-starter with minimum to zero supervision and/or instructions. A strong team player excellent organization and analytical skills. Attention to details and quick learner. Proficient in trouble shooting and problem-solving skills.

Work of experience

December 2021 – Present Industrial Info Resources Sugar land, Texas

Sales Admin Specialist

Compute costs and calculate rates for goods/services.

Prepare itemized quotes applying rates and strategic discounts as appropriate

Review documents such as contracts and spreadsheets.

Effective communication with sales representatives to clarify requests.

Compute credit terms, discounts, and costs of goods/services to complete pricing sheets.

Answer mail or telephone inquires regarding rates, routing or procedures.

Post data and keep all relevant records.

Maintain accuracy in a high-volume workload environment.

November 2018 – December 2021 Applied Optoelectronic Inc. Sugar land, Texas

Sales Support Administrator

Managed different inboxes (Order/Hub/RMA)

Check prices and confirm prices with Sales Representatives

Process Sales Orders in SAP and make updates as needed

Maintain and update customer order database on a daily basis

Process and update customer purchase orders

Maintain SAP data (material sales views, price, customer material numbers, etc.)

Customer service support for various key customer accounts by providing general logistical information, weekly tracking reports, answering customer requests, etc.

Communicate with various departments to facilitate order entry (i.e. material creation, etc.)

Support sales representative needs

Respond to RMA requests, issue RMA returns, and maintain the RMA Tracking Report

General office duties for Sales and Marketing Team

June 2018 – November 2018 (TPI Staffing) Applied Optoelectronic Inc. Sugar land, Texas

Inside Sales / Administrative Assistant

Managed different inboxes (Order/Hub/RMA)

Check prices and confirm prices with Sales Representatives

Create SOPs

Research and assist with Sales & Marketing functions and duties.

Maintain and update customer order database on a daily basis

Retrieve data for monthly and annual audit reviews

Process and update customer purchase orders

Maintains customer master, part number master, and price master in SAP

Customer service support for various key customer accounts by providing general logistical information, weekly tracking reports, answering customer requests, etc.

Communicate with relevant departments to ensure orders are processed and delivered in a timely manner

Support sales representative needs

Respond to RMA requests, issue RMA returns, and maintain the RMA Tracking Report

General office duties for Sales and Marketing Team

Sep 2008 – May 2016 Bank of America Dallas, Texas

Mortgage Exception Operation Representative

Processes payments to customers' accounts from multiple sources such as regular mail, express mail, and lock bags.

Prepare and balance all payment reports, research loan history to identify necessary adjustments that ensure the correct postings.

90% Data entry. 10 keyed 1,200 transactions per hour. (min: 800/hr)

Time management skills to meet company deadlines with minimum to zero errors.

Worked with highly confidential information including social security numbers on Job Manager Database.

Solved unresolved funds. Indexed, scanned and approved payments received through

Check 21 process along with payments received from third party vendors.

Reviewing the split-invoices billing amounts for correct payment integrity.

Pulled nightly reports and search for missing checks.

Maintaining various Excel reports with the purpose to track: bankruptcy, insurance, foreclosure and payoff payments.

End of day consolidations.

Operation Representative III

• Top performer in all areas and departments

• Subject Matter Expert

• Pioneer for Career Path program at Retail Payment Services.

• Trained co-workers on different job duties and functions.

• Achieved Platinum Rewards 5 times.

• Created process procedures for different job duties and functions.

• Sorted, extracted incoming mail, and process mail daily.

• Refined QA standards resulting in higher quality performance.

• Finding solutions to errors, using resources to solve issues.

• Work closely with supervisor to streamline processes.

Aug 2006 – Sep 2008 Countrywide Home Loans Fort Worth, Texas

Payment Technician I

• Create End of Day consolidations.

• Manages cash deposits for the company.

• Ability to cover for work-flow coordinator.

• Employee of the Month 3 consecutive months.

• Create and balance daily check/cash deposits

• Top performer in all areas within the department.

• Maintained cash log/deposit slips.

• Create and track processes to track accuracy and obtain results.

Education

Cornerstone Christian Correspondence Townsend, Georgia

May 1999 to August 2001

Basic Study and Graduate

Additional Information Skills

Apple Macs iOS 14.7; Windows: 10, 8, 7, XP. Type 60+ wpm; 10 key 10,000 ksph. Microsoft Office/ Excel/Word/Outlook; Lotus Notes. Data Entry, AS400LS; EPW Data Completion; Citrix portal; Image View; Lexis Nexis; Customer Relation Center; CRM; WAUSAU; PayData; I3 (company system); OPEX machines: Eagle, 3690, 7200; and NCR I-Tran. MEDL (Master Electronic Document Library), SAP, CRM and ERP.

Volunteer work

Jan 2015-Present

Transcribe from Vietnamese to English.

Research for cheap flights for the prayer group, ticket & rental bookings.

Set up bi-monthly meetings, reminders and take notes

Create images using Procreate for book covers.

Creating videos & posting for prayer group’s YouTube channel.

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