Customer Service Worker

ANGELA SHEPARD

***** ********* ***** **** *****, TX 76244

337-***-**** adsi9c@r.postjobfree.com

EXPERIENCE:

WORK FROM HOME- CUSTOMER SERVICE AGENT

SEPTEMBER 2021 TO MAY 2022

Sykes/Sitel- WFH Customer service agent currently working with PNC on the merger with BBVA. Taking calls, locating the customer’s account, and inputting information after the call is over. Helping customers with online backing enrollment, current account information, and transferring the call if necessary to the correct department.

CUSTOMER SERVICE AGENT:

MAY 2020 TO AUGUST 2020

Circle K - customer payments, ran daily reports, cleaned food equipment and drink/coffee machines, stocked goods, janitorial duties took in inventory when delivered

DIRECT SERVICE WORKER

APRIL 2017 TO SEPTEMBER 2017

Southwest Louisiana Independent Care (S.L.I.C.) –

Recording medication time given, recording notes for events throughout the day for doctors appointments, assisting to the restroom, assisting in feeding, speaking with doctors, clothing, and cooking.

ASSISTANT

MAY 2012 TO OCTOBER 2012

Harbor Loans- Acceptance of payments from customers. Took applications for loans from potential customers, evaluated applications for qualifications and requested necessary documentation to meet loan criteria. Preparation of closing documents and funding for loan. Collection phone calls and field chasing. Marketing to solicit for new customers. Established rapport and developed relationships with new and existing customers.

ASSISTANT

March 2011 to December 2011

Liberty Loans- Acceptance of payments from customers. Took applications for loans from potential customers, evaluated applications for qualifications and requested necessary documentation to meet loan criteria. Preparation of closing documents and funding for loan. Collection phone calls and field chasing. Marketing to solicit for new customers. Established rapport and developed relationships with new and existing customers

ASSISTANT MANAGER

MARCH 2007 TO AUGUST 2009

Kristal Inn

Responsible for making reservations, accepting payments, and maintaining finances. In charge of housekeeping duties being done. Handled all money on the premises and making bank deposits and overseeing money draws for other employees.

EDUCATION

National Phlebotomy Certification

Rosepine Medical Training School

October 2016

ASSOCIATES OF SCIENCE IN ACCOUNTING

Colorado Technical University-Online - Colorado Springs, CO

2013 to 2015

SKILLS

Compliance

Microsoft Word

Cashflow planning and management

Microsoft Office

Type 85 wpm

Exceptional oral and written communication

Medisoft

ACTIVITIES & INTERESTS

Literature

Writing

Reading

Exercising

Family

Traveling

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