SEVERINO RODRIGUEZ III

Edinburg, TX ***** • (***) 575 - 0111 • adsewj@r.postjobfree.com

RESOURCEFUL ASSISTANT MANAGER

Assistant General Manager • Customer Service Representative • Customer Support Specialist

Team Leadership • Customer Service • Operational Management • Financial Management

Accurate Processing of A/R • Successful Collections • High Profit Margins

High Occupancy Rate • Negotiate Contracts • Drive Business Development

WORK EXPERIENCE

Asset Living Property Management, Edinburg, TX Feb 2021 - Aug 2022

Assistant General Manager

●Directed all elements of property management operations, staffing, maintenance, financial, administration, and risk management.

●Assisted supervisor with business activities utilizing Entrata systems.

●Acquired basic knowledge of Fair Housing Laws and OSHA regulations.

●Delivered quality customer service & monitored repair requests for prompt completion

●Administered notices for rent delinquency and facilitated collection of overdue fees.

●Served as onsite leader to supervise property & employees, ensuring compliance with company’s rules & procedures, safety measures, fair housing guidelines, and liability concerns.

●Processed and reconciled daily accounts receivables accurately, timely, and efficiently.

●Monitored & followed up on bad debt by preparing late notices, resident & guarantor contact, and filing evictions.

●Posted charges to resident & non-current resident accounts, including bill back of utilities.

●Oversaw end-of-the-month closing procedures & reporting for accurate financial management.

●Completed unit walkthroughs, posted move-out charges, & calculated security deposit refunds.

●Responded to resident complaints, concerns, & requests to ensure resident satisfaction.

Iron Guard Storage - Donna, TX Dec 2017 - Feb 2021

Property Manager

●Oversaw daily operations for 400 climate and non-climate controlled storage units across 8 buildings and 4.4 acres.

●Surpassed profit margin by 22% in 2019 by up-selling units and services, resolving billing discrepancies, and collecting on overdue rent.

●Achieved high property occupancy rate by advertising open units, negotiating contracts, and maintaining security of interior and exterior spaces.

●Investigated and resolved tenant complaints, enforced rules of occupancy, inspected vacant units, completed repairs, planned renovations, and contracted with landscaping services.

Ageless Living Home Health Pediatric & Private Duty Nursing, LLC Company, Pharr, TX

Marketing Account Manager July 2017 - Sep 2017

●Served as face of new organization to create ongoing and open communication with physicians and healthcare providers as well as grow relationships to ensure loyalty and retention.

●Identified physician recruitment opportunities for a new healthcare facility by working with surrounding RGV providers.

●Coordinated weekly and monthly meetings with referral coordinators, physicians, medical assistants, social workers, and caseworkers around the Rio Grande Valley.

●Supported businesses development and promoted community-supported events to provide education on healthcare services and strengthen business relationships within the community.

AstraZeneca employee cutbacks. 2015 - 2017

The Vein Doctors, McAllen, TX Sep 2016 - Nov 2016

Physician Liaison

●Oversaw small territory of referring physicians through 1-on-1 meetings with doctors and office managers to review performance and communicate corporate goals.

●Developed daily personal objectives for physicians and set team goals to measure performance and productivity in order to achieve overall volume targets.

AstraZeneca, Pharr, TX April 2009 - June 2016

CSR Agent

●Informed management of operational issues impeding performance or customer satisfaction and implemented process improvement solutions.

●Maximized territory route and maintained account records using CRM Platforms Salesforce, Siebel, and Touchstone to ensure all corporate goals were met and up to date.

EDUCATION

University of Texas, Edinburg, TX 2008

Bachelor of Arts, English & History in English

TECHNOLOGIES

Siebel CRM, PlayMaker CRM, Salesforce, Entrata, Touchpoints, Microsoft Teams, Outlook, Sharepoint, Microsoft Word, Excel

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