Stephanie S. Heak

*** ***** ****** *** **.

Lowell, MA 01851

Phone: 301-***-****

adseow@r.postjobfree.com

Objective

My goal is to obtain a challenging long term position where I can use my knowledge and skills to perform the job required in the customer service or management field.

Education

First Financial Security Johns Creek, Georgia Dec. 2020- Present

Era Realty Billerica, MA Oct 2017-Jan. 2018

Blaine Beauty School Waltham, MA Jan. 1995-April 1996

Portland High School Portland, ME Sept. 1989-June 1993

Experiences:

First Financial Security Lowell, MA Dec. 2020-Present

Licensed Insurance Agent

Help promotes and sells life insurance products and services to customers.

Help give financial advisory services and customer support to the clients.

Helps individuals, their families and corporate businesses too.

General awareness about the markets.

Assists clients in selecting insurance policies that best fit their needs and budgets.

We develop strong interpersonal skills to increase the number of insurance policies an agent sells.

Network with potential clients.

Educate customers on each type of insurance coverage.

Evaluate current insurance policies and recommends additional coverage when needed.

Maintain all insurance documents in a confidential way.

Maintain monthly meetings with the team and guide them.

Hair Color Studio on Broadway June 2020-March 2022

Dracut, MA

Manager & Stylist

Duties include recruiting and training.

Supervise staffs and hire new employees

Schedule shifts

Opening and closing salons.

Promoting services and keeping updated records of expenses and revenues

Promotes a positive atmosphere with a high standard.

E&J Salons Groups July 2017- February 2020

Leominster/Chelmsford,MA (Boston areas)

Development & Training Manager /Hair Stylist

Train and hire new employees for Cost Cutters

Open/Closer and track on daily cash and deposits to the bank.

Customer service.

Answering calls to book appointments for clients.

Keeping the salon clean in all areas.

Product knowledge,selling retail and educating clients on how to use products at home.

Perform all chemical services, hair cutting for all ages and styling.

Keeping track of the shop to meet daily and weekly goals.

Hair Impressions II July 2016-June 2017

Billerica/Chelmsford

Owner/Manager/Hair Stylist

Performs daily, weekly inventory on supplies and daily bookkeeping.

Daily cash deposits to the bank.

Responsible for hiring and training employees.

Set up staff meetings to keep up with salon revenues and mentoring them to keep a positive atmosphere.

Managed 7 employees.

Maintained cleanliness of the shop.

Perform chemical services, cutting hair for all ages and styling.

Maintaining strong client and customer satisfaction.

Falmouth House/Ocean View September 2015- March 2016 Falmouth, ME

Independent Hair Stylist (Contractor at Nursing Home)

Performs haircuts for the elders and maintains client satisfaction.

Performs all chemical services.

Maintained cleanliness and ensuring the salon is up to code and comfortable for the residents.

Appointment settings weekly.

Maintain closeness with the family members to ensure the needs of the residents.

Performed manicures on a weekly basis for the elders.

Steph’s Creative Styles November 2011- July 2015 Portland/South Berwick, ME

Manager/Hair Stylist

Bookkeeping and bank deposits daily.

Daily inventories on supplies, products and invoices.

Responsible for booking appointments for clients.

Training and hiring new employees.

Product knowledge and selling retail to clients.

Colorist, cutting and styling for clients to ensure customer satisfaction,

Receptionist and answering incoming and outgoing calls.

Managed 5 employees.

Synqor May 2009-September 2011

Boxboro, MA

Tester/Sub-Assembler

Worked in Prod 2 area with thru hole components and sub assemblies.

Assemble parts for Aquqor and Satcon AC/DC connectors for power source.

Prepping of components taping, masking, gluing, labeling and printing of labels.

Certified from engineers with the high voltage area.

Ran Ate test and test PC boards, hipot machines for any leakages.

Final inspection before sending it out.

Saunders Electronic February 2007- August 2008 Saco/South Portland, ME

Sub-Assembler

IPC 610 Class 3, Stryker Team.

Sub-assemblies for BAE airforce.

Prepare, labeling cables, and wiring according to specifications.

Adjust, repair, rework and replace components. Test and wiring bad parts to correct defects.

Inspect installations and final inspection with a microscope.

Worked with a variety of hand tools such as screwdrivers, pliers, cutters,strippers and heat shrinking with the glue gun.

Light soldering to connect the wires.

Supercuts June 1999- January 2007

Methuen/ Salem New Hampshire

Hair Stylist

Performed haircut services for all genders.

Completes haircutting techniques, including trims, layers, and texturing.

Upsells clients on products and services.

Keep a clean salon and sanitize all tools.

Performed hair coloring methods such as highlights, ombre, and balayage.

Specialize in the fashioning and treatment of hair.

Follow all salon policies and regulations.

References upon Request

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