Orinthia Collins ads6lz@r.postjobfree.com 954-***-****

SUMMARY

Self-motivated Business Analyst with over seven years of experience in requirements gathering, technical writing, analysis, QA, process improvement, operations, negotiations, and support using Agile, Scrum, and Waterfall methodologies. Creative problem solver with an excellent work ethic, skilled in scripting, macros, visualization, and data management to synthesize and present quality solutions that successful support your technical writing needs.

APPLICATIONS

Visio / SharePoint / MS Project / Smartsheets / MS Office 365, Word, Excel, Outlook, PowerPoint / Tableau / SAS / SQL / Data Entry (85 wpm) / BRD and SRS documents / Non-profit grant writing and RFPs / HIPAA / SOX / Zendesk, IVR / Bugzilla / Jira / Confluence / Team Foundation Server

METHODOLOGIES

•Agile, SCRUM, SDLC, Kanban

SOFT SKILLS

•Detailed-oriented, quick-learner, and self-starter

•Team player and independent worker to meet deadlines

•Excellent verbal and written communication skills

EXPERIENCE

Technical Consultant

Contractor 06/2022 to present

M & T Enterprises LLC www.OrinthiaME.com

•Technical document revisions to improve BRD, SRS, and end user documents for internal and external clients

•Helping to increase sales volume by 85% in closing vacation and resort business sales membership opportunities

•Supporting wireless customers to resolve their phone issues with billing history, usage, features, and charges

•Providing training and consultation for children, teens, and adults to achieve RCM accreditation certification

Business Analyst

Ampcus, Inc. 02/2022 to 06/2022

FISERV, Coral Springs, Florida

•Research and documentation updates for internal enterprise-wide credit card numbering user applications

•Daily SCRUM meeting attendance to develop current as-is and future to-be process improvements

•Business requirements analysis of customer requests for UX/UI application interface usability upgrades

•QA, validation, and UAT of requirements for each Sprint cycle deployment implementation upgrade

•Performing advanced Excel data mining Vlookup functions, tables, and graphs for data reporting presentations

Business Analyst

Contractor 11/2018 to 02/2022

Independent Living Systems, Miami, Florida

•Creating and managing Agile user stories from Epics after grooming the product backlog for Sprint deployments

•Process review and QA validation of Medicare customer invoice reconciliation to ensure 100% billing accuracy

•Visio diagramming, editing, and documentation of department QA processes, procedures, and best practices

•Completed HIPAA compliance standards training to maintain accreditation in industry compliance best practices

Sprint Wireless, Fort Lauderdale, Florida

•Technical support resolution of phone issues to ensure a 96% and higher first time caller resolution rate

•Research, analysis, and review of as-is network wireless infrastructure tower installations and configurations

•Creating high-level stakeholder dashboard report presentations with graphs using Tableau Desktop/Server

Community Checkpoint, Brooklyn, New York

•Report writing, narratives, and RFPs to secure federal funding for nonprofit socioeconomic programs

•Community outreach and solicitation to identify federal and local community outreach assistance resources

•Day-to-day office management and administrative tasks to improve business processes and profitability

Business Analyst

Cognizant Technology Solutions 02/2018 to 11/2018

Florida Power and Light, Miami, Florida

•Facilitating stakeholder requirements discussions to accurately document Agile user story and test case scanrios

•Research, data gathering, and reporting for new bid RFPs for the Orlando Utilities Commission federal contracts

•Risk cycle documentation and mitigation for the implementation deliverables for AWS billing Sprint migrations

•SOX compliance documentation edits, updates, and version control in SharePoint and in Cloud Security teamsite

•Business operations management and daily department project management updates for AWS Cloud console

Business Analyst (Remote)

Apex Systems 08/2017 to 02/2018

WellsFargo, Fort Lauderdale, Florida

•Development of user story requirements for Customer Ebanking Solution (CES) product system enhancements

•Creation of manual UAT test scripts and test cases for Sprint implementation on the team’s SharePoint portal

•Test plan and pass/fail test case design with QA teams for UAT Sprint implementation, approval, and signoff

•Coding SAS/SQL queries and parsing routings to pull data based on stakeholder dashboard report requests

Business Analyst

ProSourceIT 10/2016 to 08/2017

Bayview Asset Management, Coral Gables, Florida

•Process flow analysis of as-is processes and governance to create enterprise-wide to-be upgrade improvements

•Ad-hoc SQL querying of investment customer financial data for research, analysis, and software enhancements

•Data mapping and ETL Black Knight vendor collaboration for web services application script and code upgrades

•Script coding to create reports of customer data and performance improvements to web services scripts

Business Analyst

EPIC Loan Systems 06/2015 to 09/2016

Fort Lauderdale, Florida

•Sprint planning and grooming with the Product Owner and the SCRUM team to manage application epics

•Agile user story and test case creation for Sprint cycle product feature requests from the LMS financial backlog

•Documentation revisions, updates, and version control in SharePoint for team specifications and user manuals

•Resolving customer application issues and reviewing product upgrade requests using Zendesk ticket tracker

•Facilitated and attended daily SCRUM standups, Kanban and code walkthroughs, as needed with SCRM team

EDUCATION

•B. S. Computer Information Systems, Nova Southeastern University, Fort Lauderdale, Florida

•Piano Teaching/Performance, Royal Conservatory of Music, Toronto, Ontario

CERTIFICATIONS

•A+, CompTIA

•GRI Graduate Realtor Institute

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