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Branch Manager Customer

Nairobi, Nairobi County, Kenya
October 19, 2022

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Elizabeth Yvonne Adhiambo

Mobile: +254********* Email: Address: 21385-00505Nairobi - Kenya Profile Summary

Hello! I am a passionate and enthusiastic professional with excellent communications skills. Well rounded individual with extensive knowledge and experience gained through studies and practical work experience. Great team player who shows initiative and eager to learn new skills. Top notch work ethics and able to work under pressure and regularly meet set target. Seeking to leverage my skills in an established organization that promotes ethical corporate practices.


Client Acquisition Officer, 2017-Present

Safaricom PLC

• Collaborate with cross-functional teams to draft project schedules and plans

• Perform gap and need analysis resulting in 95% success rate in job performance.

• Utilize metrics that enabled continuous improvement.

• Develop and influence customer enrollment strategies that result in increased participation, the end result is always 100% customer satisfaction.

• Coordinate and conduct customer visits and meetings.

• Generate new leads via sales promotions, out-marketing calls, seminars, actively building alliances and partnership with Agencies

• Keep abreast of market trends and competitor offerings and conduct regular market updates and follow-up activities for target customer groups.

• Provide clients valuable information, they need to make an informed purchasing decision.

• Ensure compliance with Safaricom PLC Policy and Standards, County and National government laws and regulations.

Governor’s Youth Oversight Board, Sept 2015-March 2016 Resource Mobilization Coordinator

• Was responsible for overall development, planning, coordination and management of public and private sector fundraising activities by mobilizing resources in support of youth programs within Nairobi County.

• Evaluated the youth programs including analysis of all fundraising channels and marketing activities.

• Encouraged the various companies and the business community to mentor the youth groups within the county and contributed towards their social entrepreneurship programs.

• Established work plans, budget and monitored compliance of the resource mobilization section within the Board’s financial rules and policies.

• Supported the development of high-quality proposals to be submitted both to institutional donors and to trusts and foundations, and participated on budget development. Skills Competence

• Accountability skills,

• Adaptability and Flexibility


• Trust Building Skills

• Client Orientation skills

• Commitment and


• Excellent Communication


• Ethics and Values

• Integrity

• Judgement and Decision-


• Knowledge Sharing

• Planning and Organizing

• Commitment to

Continuous Learning

• Laboratory and Research


• Professionalism

• Respect for Diversity

• Self-Management

• Technological

• Awareness

• Empowering Others

• Team player

• Creativity

Elizabeth Yvonne Adhiambo

Mobile: +254********* Email: Address: 21385-00505Nairobi - Kenya

• Conducted desk-research, wrote situational analyses and prepared relevant information as needed, to respond to bid opportunities

• Upheld the values, ethics and culture of Governor’s Youth Oversight Board and acted as an ambassador for the Board.

Information System Management, 2014

Wakulima Market Research

• Analyzed and evaluated work performed by 3rd party merchandisers to ensure compliance of contractual agreement.

• Developed monthly and quarterly scorecards to provide leadership timely and accurate information reflecting the state of the business.

Additional experiences

University Project Work; University of Madras (November 2012-April 2013), Drug Designing Internship; Tamilnadu Veterinary and Animal Sciences University (April-August 2012), Drug Designing. Education

Master of Science in Bioinformatics, 2013

University of Madras

Bachelors of Science in Biochemistry, 2011

University of Madras

Kenya Certificate of Secondary Education, 2005

Loreto Kiambu Secondary School

Trainings and Certifications

• “Recent Advances in Proteomics”- National Institute of Ocean Technology

• “Alternative drugs from Soil and Ocean” -Vels University

• “Frontiers and perspective in Biochemical Research” –Asan memorial College of Arts &Science

• “Recent Advances in Clinical Trials” - Dr.M.G.R. -Janaki College of Arts and Science for Women

• Elocution English competition- Indian Red Cross Society Tamil Nadu Branch

• Intercollegiate English Essay Competition – Chennai Science Festival. Interests

• Community engagement

• Hockey

• Travelling

• Books


Elly Nyandiga

Education Programme Manager

ADRA Somalia

Nairobi, Kenya


Tel: +254*********

Joyce W. Kamande


Sanofi Pasteur, Vaccine Division


Tel: +254-***-***-***

Edith Moraa

Branch Manager

Safaricom PLC – Kisumu


Tel: +254*********

Contact this candidate