Amanda Etienne

**** ** ** ** **********, FL

Coral Springs, FL 33071 adrzc1@r.postjobfree.com

+1-954-***-****

Work Experience

Customer Service Representative Fiserv-First Data - Coral Springs, FL March to September 2021 Contractor September to July 2022 Permanent Employee

•Answered between 60-80 calls resetting passwords for banking and federal credit union members

•Met monthly department metrics including quality, adherence, conformance, and average handle time

•Update selected online banking info

•Unlock accounts, and transfer calls

•Open tickets/inquiries for multiple financial institution.

Cashier/Sales Associate Burlington - Coral Springs, FL November 2020 to May 2021

•Operated cash registers and greeted incoming customers

•Maintained sales floor appearance throughout the store

•Repriced markdowns on clothing inventory

•Performed quarterly inventory control on retail clothing

Assistant Spa Manager

Spatickus - 4 Hamilton Holder Road Woodbrook, Port-Of-Spain January 2016 to June 2019

•Hired and trained schedule and manage employees in daily tasks. Developed good customer relationships and addressed customer service needs.

•Manage purchase, inventory, maintenance and other operational functions.

•Develop strategies for better workplace efficiency and goal.

•Greet customers, answer to their queries, supervised staff, ensuring compliance with relevant health and safety codes, and handled marketing activities.

•Performed spa treatment on days that was overbooked due to walk-ins.

Education

High school diploma

West Park High School – Broward County

June 2022

Barataria secondary school - Port of Spain September 1999 to June 2004

Technical Vocational Program in Introduction to massage therapy

The university of the West Indies Open Campus - Port of Spain June 2013 to June 2013

Level 1 in Data Operations

Ytepp - Port of Spain January 2014 to June 2014

Level 1/ level 2 in Cosmetology

Ytepp - Port Of Spain

January 2013 to February 2014

Level 3 Diploma in Massage Therapy

Ytepp - Port Of Spain

January 2015 to November 2015

Skills

•Time Management

•Telephone Etiquette

•Computer Knowledge

•Multitasking/Prioritizing

•Proficient with Microsoft Office Suite

•Written/verbal Communication skills

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